Sometimes, Douyin store operators will be surprised to find that their experience score has suddenly returned to zero, which has brought a lot of trouble to the normal operation of the store. So, when the Douyin store experience score suddenly changed to 0 points, what was the reason?
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The primary possible cause is due to a system failure or technical issue. For a huge e-commerce platform like Douyin, sometimes system failures are unavoidable.
The likely outcome is that the store's experience score inexplicably becomes 0. In the face of this situation, the store can try to reload the page, or contact Douyin's customer service to find a solution.
Second, a sudden drop in the Experience Score to zero may be due to unreasonable reporting or attacks. In today's fierce business competition, some competitors or consumers may use unethical methods, such as malicious reports, posting fake reviews, etc., to try to discredit the reputation of the store.
Faced with this situation, the store should file a complaint with the Douyin platform and provide sufficient evidence in anticipation of a fair treatment.
In addition, it is possible that the experience score is zeroed out due to the store's own reasons. For example, if the store has quality problems, or the after-sales service is not satisfactory, causing a series of complaints or bad reviews, then the Douyin platform will adjust the score based on these user feedback. As a result, the store's experience score may drop or even become 0.
In addition, the experience score changed to 0 points may also be because the store violated some platform rules of Douyin. For example, the sale of fakes, false advertising and other behaviors are not tolerated, and the Douyin platform will deal with such behaviors, and adjusting the store's experience score to 0 is one of the ways.
All in all, a Douyin store experience score of 0 may be caused by system failures, malicious reports, the store's own problems, or violations of the platform's rules.