In January this year, the newly revised "Express Market Management Measures" was issued by the Ministry of Communications, requiring express delivery companies not to confirm the receipt of express mail on behalf of customers without the permission of customers, nor can they send express delivery to smart express boxes, express service stations and other terminal express delivery places. The purpose of the regulations is to strengthen the management of the express delivery industry, protect the interests of consumers, and promote the green and low-carbon development of the express delivery industry. However, on the day of the implementation of the new regulations, the author conducted interviews in the express terminal distribution centers in some large cities, and saw that the pick-up behavior of residents has not changed significantly, and many people will still go to the post office or express box to pick up the mail, and at the same time, the delivery personnel have also encountered problems such as communicating with users and improving distribution efficiency.
It is understood that the formulation of the new regulations is aimed at several obvious problems in the current express delivery industry, for example, the express company for convenience or cost savings, without the user's permission to put the package in the post station or express box, to the user inconvenience or increase the burden. The courier abandons or tramples on the express mail, infringing on the legitimate rights of the user; The delivery person may leak or illegally provide the user's personal information, or infringe on the user's personal information. The new regulations stipulate that express delivery companies should be responsible for notifying the delivery of express mail, that is, before the express mail is sent, it shall notify the recipient through **, information, etc., and obtain its permission. Violations will be punished by public reprimands, fines, and other penalties.
The introduction of the new regulations is a huge change for the entire express delivery industry, and it is also a new test for express delivery companies and consumers. During the visit, people's reactions to the "Express Delivery Regulations" were different, some people agreed, thinking that this move can not only ensure the safety of express delivery, but also reduce unnecessary disputes; Some people are not very concerned about this, they feel that this practice will not only increase the work pressure of the courier, but also cause a certain delay to the courier, and some people will not be able to receive the courier because of working hours. As for the courier brother, they generally say that the new regulations make it very difficult for them, and it is not only time-consuming and laborious to communicate with everyone, but also encounters the situation that some people do not cooperate and do not understand, and some people will also interfere and be dissatisfied with the courier brother's call. Therefore, the courier brother needs the understanding and support of customers, and at the same time, the courier company needs to strengthen their training and guidance, so that they can adjust themselves as soon as possible.
The promulgation of the new express delivery regulations, on the one hand, is to rectify the express delivery industry, and on the other hand, it is also to improve the quality of express delivery services. However, in order for this provision to be implemented, it also requires the cooperation and cooperation of the courier company, the courier company, the courier company and the user. Express delivery companies should strengthen the training and management of distribution personnel, improve their service concepts and professional quality, improve distribution procedures and specifications, and ensure the quality and safety of express delivery business. Express companies should strictly follow the requirements of the "Regulations", fully consider the choices and requirements of customers, fully communicate and negotiate with customers, and provide customers with fast, accurate, safe and convenient express delivery business. Consumers should fully understand and fully support the implementation of the "New Regulations", actively cooperate with express delivery companies, consciously abide by various rules and regulations, and jointly maintain the healthy development of the express delivery industry. Only in this way can the "New Express Regulations" really play its function, promote the benign development of the express delivery industry, improve the quality of express delivery services, and enable express delivery enterprises and consumers to get better express delivery services.