The new express delivery regulations will be implemented from March 1, and couriers need to obtain the consent of the recipient before they can leave the package at the station, otherwise they will face a fine of up to 30,000 yuan. The implementation of this regulation is bound to cause great turmoil in the express delivery industry. Because the impact of this new regulation is too wide, imagine how many people in China still don't shop online and don't receive express delivery? When the pattern of receiving couriers becomes a habit, any change will cause great controversy.
Let's take a look at what everyone says since **:
In general, the opinions of the people who eat melons are very different, and some applaud the new regulations, for example, Jingdong and SF can be delivered to the door, why can't other express delivery be delivered to the door; In the past, it was delivered to the door, but then it was not delivered to the door, and it seems that the service enjoyed has shrunk and so on. Of course, there are also those who think that the new regulations are unreasonable, such as being used to picking up express delivery at the post station, not wanting the courier to be frequently harassed, and even not accustomed to strangers coming to the door, etc. There are two sides to good and bad things, and it is normal for everyone to have differences in feelings and opinions. However, the implementation of the new regulations will have a far-reaching impact on express delivery and related industries, and turmoil will definitely occur in the short term.
For example, a little brother who has done fast said that some community express vehicles can't get in, some communities don't even have the owner's access control card and can't even sit on the elevator, some communities charge parking fees, and the old and dilapidated houses don't have elevators, how to run the stairs when encountering heavy goods? Domestic express delivery is outsourced, and parking fees are not reimbursed, and they are all more work and more rewards! And then there is 9 pieces of 9 free shipping**, it is impossible to send it to the door, what kind of ** do what kind of work, see what kind of delivery is **!
It can be predicted that after the implementation of the new express delivery regulations, there are some good phenomena in the express delivery industry, and the rights and interests of sellers can be further protected, and the services enjoyed will be further standardized and improved
Service levels are improvedSince the new regulations clearly require that couriers are not allowed to collect the parcel without authorization, the courier needs to be more rigorous in the delivery process to ensure that the parcel can be delivered to the recipient accurately. This improves the overall service level of the express delivery industry and reduces disputes caused by problems such as lost parcels and misdelivery.
Stricter delivery specificationsCourier companies must comply with the new regulations, and must not put the express mail in the post station or self-pickup cabinet without authorization, and must ensure the integrity of the express mail. This will prompt express companies to strengthen operational management, improve service quality, and reduce the damage or loss of express mail caused by improper delivery.
The complaint handling mechanism is perfectThe new regulations stipulate that express delivery companies shall establish and improve the user complaint handling mechanism, and shall deal with and reply to user complaints in a timely manner. This helps courier companies to improve service quality and improve customer satisfaction.
But at the same time, it is also a time to consider the pressure on the express delivery industry
Couriers work under increased pressure: Due to the implementation of the new regulations, couriers need to be more cautious in the delivery process, which increases the pressure on their work. At the same time, couriers also need to face more complaints and disputes, which further increases their workload.
The turnover rate in the industry has risen: Due to the implementation of the new regulations, the work pressure of couriers has increased, and some couriers have chosen to leave the express delivery industry, resulting in an increase in the turnover rate of the industry. This may affect the stability and service quality of the express delivery industry.
It is more difficult to contact the recipientAccording to the requirements of the new regulations, the courier must first contact the recipient before placing the express delivery, and obtain the consent of the other party before putting it into the express cabinet or express station. This increases the difficulty of communication between the courier and the recipient, because sometimes the recipient may not be able to answer in time**, or is unwilling to receive the delivery for various reasons, resulting in the courier needing to contact and communicate repeatedly.
Extended working hours: Due to the need to contact the recipient one by one and obtain consent, the courier's working hours may be extended. They need to complete more deliveries within the allotted time, which can lead to them having to work overtime at night or on weekends, increasing the intensity of their work.
Increased risk of finesThe new regulations clearly stipulate the penalties for violations, and if the courier puts the express into the express locker or express station without consent, once it is verified, he will face a high fine. This increases the job risk of couriers, causing them to be more cautious in their work so as not to break the rules.
Increased workload: The workload of the courier may increase due to the need to contact the recipient one by one and obtain consent. They need to deal with more ** and text messages, as well as the time and effort to communicate with the recipient. This can lead to more disputes and complaints that they need to deal with, adding to their workload.
The express delivery industry will usher in a new round of industry reshuffle, due to the implementation of the new regulations, for the original service level is higher, the charge is also higher Jingdong Express, SF Express, there is no doubt that it is good news. However, for other four links and one reach, it has already been white-hot, and the implementation of the new regulations is undoubtedly worse, and some express companies that cannot adapt to the new regulations may face the risk of elimination. Some courier companies that can quickly adapt to the new regulations and improve the quality of their services may gain more market share. This will lead to a reshuffle of the express delivery industry and optimize the structure of the industry.
What impact will the new express delivery regulations have on the e-commerce industry?
Overall, there are both challenges and opportunities. E-commerce sellers need to actively respond to the changes brought about by the new regulations and adjust their logistics strategies and policies to ensure that they can provide better and more efficient logistics services to meet the needs and expectations of consumers.
The challenges of the new express delivery regulations to the e-commerce industry are mainly in the following aspects:
Increased logistics costsSince the new express delivery regulations require the courier to contact the recipient before delivery, and obtain the consent of the other party before delivery, this may increase additional logistics costs. E-commerce sellers may need to pay more for courier delivery to cope with this change.
The impact of logistics efficiency: The implementation of the new express delivery regulations may lead to a decrease in logistics efficiency. Couriers need to spend more time and energy communicating with recipients, which can lengthen delivery times and affect order processing speed and customer satisfaction for e-commerce sellers.
Changes to the Return and Exchange Policy: As the new express delivery regulations give consumers more choices, e-commerce sellers may need to adjust their return and exchange policies. This may increase the number and complexity of returns and exchanges, and put forward higher requirements for after-sales service for e-commerce sellers.
Regulatory pressure on e-commerce platforms: The implementation of the new express delivery regulations may increase the regulatory pressure on e-commerce platforms. E-commerce platforms need to strengthen the management of onboarding sellers to ensure that they comply with relevant regulations and norms, otherwise they may face legal liability and reputational damage.
What impact will the implementation of the new regulations have on consumers and individual couriers themselves?
Courier costs are risingIn the future, online shopping will most likely be more expensive.
The new rules require couriers to contact the recipient before making a delivery and obtain consent before making a delivery. This increases the workload and time cost of the courier, as they need to contact the recipient one by one and may face multiple attempts to make a successful delivery.
The rising cost of express delivery may cause e-commerce sellers and consumers to pay higher logistics fees. For e-commerce sellers, the increase in logistics costs may affect their pricing strategies, which in turn affects consumers' willingness to buy.
The delivery efficiency of couriers will decrease, and the unit price of delivery will increase, but the total income will decrease in the short term
Due to the need to contact the recipient one by one and obtain consent, the time taken by the courier for each delivery may increase, resulting in a decrease in delivery efficiency. To compensate for this loss, the courier may increase the unit price of the delivery.
Despite the increase in the unit price of delivery, their total revenue may decrease in the short term as couriers need to spend more time and effort to complete delivery tasks. In addition, in order to cope with the additional workload brought about by the new regulations, courier companies may need to hire more couriers, which will also increase the company's operating costs.
3.In addition to SF Express and JD.com, the express delivery fees of other express companies will be significantly larger**
Large courier companies such as SF Express and JD.com often have better logistics networks and higher operational efficiency, so they may be better able to cope with the challenges posed by the new regulations. In contrast, other four-way links can no longer be rolled, and they need to increase the courier fee to maintain operations.
The ** courier fee may cause e-commerce sellers and consumers to turn to cheaper logistics channels, but for me, the speed and quality of logistics delivery are generally not able to catch up with the courier company, and even pick up the goods or choose to pick up the goods.
The cost of e-commerce shopping has risen sharply, which is good for offline entities
The increase in logistics costs caused by the new express delivery regulations may eventually be reflected in the ** of e-commerce products, resulting in an increase in the cost of e-commerce shopping. For consumers, this may reduce their willingness to buy e-commerce products.
The rising cost of e-commerce shopping may cause consumers to shift to offline shopping, which in turn will increase foot traffic and sales in physical stores. This is good news for offline entities, as they can attract more consumers by providing better services and experiences.
Overall, the implementation of the new express delivery regulations may have a profound impact on the entire express delivery industry and individuals. In order to cope with these changes, couriers and e-commerce sellers need to actively adjust their strategies to improve operational efficiency and service quality to cope with the challenges and opportunities brought by the new regulations. At the same time, consumers also need to make more informed shopping choices based on their needs and actual conditions.
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