In the age of the Internet, courier services have become an indispensable part of people's lives。However, a recent new regulation on "couriers cannot be placed at post stations at will" has attracted widespread attention, which has led to a large-scale resignation of couriers.
A "crisis" caused by rules
The cause of the incident was the introduction of a new regulation, which mentioned that the delivery item, regardless of size, could not be placed at the express station by default, unless the express consent of the recipient was obtained. The seemingly simple regulations have touched the sensitive nerves of the express logistics industry. As a convenient and fast transit station, the existence of the express station relieves the delivery pressure of the courier to a certain extent, and also provides a more flexible way for the recipient to pick up the package. However, the introduction of this new regulation will undoubtedly change the existing mode of operation.
The "mass departure" of couriers
With the implementation of the new regulations, couriers are finding that they not only have to face a more complex delivery process, but also have to take on more communication and coordination responsibilities. For a time, the work intensity and pressure of express delivery practitioners have increased significantly.
Courier Xiao Zhang posted on social **: "In the past, most couriers could be delivered directly to the post station, but now you need to contact the recipients one by one for confirmation. Not only that, but in many cases, because the recipient cannot be contacted, the courier can only be carried with him all the time, resulting in a great reduction in delivery efficiency. "It is because of this sudden increase in the intensity of work that many couriers choose to leave their jobs, believing that the costs of continuing to do so far outweigh the benefits in such working conditions.
"Smell of gunpowder" in the comment area
At the same time, the controversy over the matter has spread to all corners of the network. On the one hand, many netizens expressed sympathy and understanding for couriers, who believe that couriers are already at the bottom of the industry, working hard and their income is not stable, and now such new regulations not only increase their workload, but also threaten their livelihoods.
On the other hand, some people believe that such a provision is more conducive to protecting the rights and interests of consumers. "Nowadays, many express stations are in chaos, and parcels are often lost or mistaken, and from this point of view, the new regulations can better protect our interests. A netizen said.
What is the solution?
In the face of the large-scale resignation of couriers and widespread concern from society, industry experts and relevant departments have also begun to look for solutions.
Experts suggest that first of all, changes need to be made within the industry to optimize the logistics and distribution process, such as improving the efficiency of contact through technical means and reducing the repeated delivery behavior caused by couriers who cannot contact the recipient. At the same time, promote facilities such as smart express cabinets and electronic lockboxes to reduce manual intervention and improve distribution efficiency.
Second, the legitimate demands of consumers also need to be taken into account. The expectation of courier service includes both high efficiency and high security. Therefore, improving the management level of express stations and standardizing the service process is also the key to improving the service quality of the entire industry.
Summary
The "express delivery cannot be placed at the post station" incident has once again made people realize that any seemingly simple regulation may trigger a series of chain reactions that affect the interests of many people. For the express delivery industry, finding a balance that meets the needs of consumers without increasing the burden on couriers is a difficult problem to be solved. And such a "crisis" may be an opportunity to promote the development of the industry, and only by constantly exploring and trying can we find the best solution.
**10,000 Fans Incentive Program In this discussion about service and efficiency, rights and responsibilities, everyone's voice deserves to be heard. By working together, the future of express delivery services can not only ensure the convenience of consumers, but also ensure the basic rights and interests of couriers, and achieve a true sense of "happy delivery".