Since March 1, the newly revised "Express Market Management Measures" has been officially implemented, which clearly stipulates that without the consent of the user, the express delivery company shall not deliver the express mail to the smart express box or express service station without authorization, and shall not confirm that the user has received the mail. This provision quickly became the focus of heated public discussion, and its implementation effect has also attracted widespread attention.
However, judging from the actual feedback, the new rules do not seem to have brought much change. Many consumers say that their deliveries are still placed directly in the post station or smart express box, which is not much different from the past. At the same time, couriers have complained about a significant increase in workload, reduced income, and even considered changing careers.
The root cause of this phenomenon lies in the misalignment of user needs. Some people want to have it delivered to their door, while others prefer to pick it up at a collection point. This diversity of demands makes it difficult to balance efficiency and quality of service. Couriers are under tremendous pressure to meet the individual needs of their users while ensuring delivery efficiency.
However, to solve this problem, it cannot be carried by front-line couriers alone. As the first subject of the implementation of the new regulations, express delivery companies should assume greater responsibility. They need to improve service processes, increase investment, and optimize resource allocation to ensure the smooth implementation of the new regulations. At the same time, express delivery companies also need to use technical means, such as online communication, intelligent contact, classification and sorting, etc., to understand and classify the personalized needs of users in the process of pickup and transportation, so as to reduce the work burden of couriers, reduce disputes and troubles.
In the long run, the express delivery industry can not only rely on the best war to compete for the market, but should improve the quality of service through technological progress and innovation. Some express companies have taken on-demand delivery as a standardized service, and promoting this standard to become an industry standard will contribute to the high-quality development of the entire express delivery industry and improve consumer satisfaction.
Although the implementation of the new regulations faces many challenges, it is also full of expectations. Express delivery companies need to abandon the perfunctory mentality, actively respond to challenges, seize opportunities, and promote the progress and development of the entire industry. Only in this way can we truly achieve the goal of express home delivery, meet the diverse needs of consumers, and enhance the overall image and service quality of the industry. The new regulations halve the income of couriers and switch to food delivery