On March 1, the new revision of the "Express Market Management Measures" came into effect, which caused widespread heated discussions in the society. CCTV commented that the implementation is not the end, but the continuous improvement of the rules in practice, so as to make the service more humane. However, with the implementation of the new regulations, high-end express delivery and low-end express delivery have begun to show obvious differences, which has triggered people's deep thinking about service quality and fairness.
First of all, the new regulations regulate the high and low end of express delivery services, so that the service quality is gradually upgraded. At the same time, society is gradually realizing that if you are willing to pay more for the service, you can enjoy more convenient home delivery services. It's like paying two dollars on the bus and having trouble asking for the bus to take you to your doorstep, while a taxi service offers a more intimate delivery service.
However, it is worth pondering that after the implementation of the new regulations, the communication tools of the courier brother are often blocked and shut down, exposing some inhumane aspects of the implementation of the policies of communication service providers. The communication service provider set a threshold and shut down if it was exceeded, without verifying the situation with the user. This one-size-fits-all style, like a big man, blindly pursues the superficial "safety", but in fact hinders the normal communication of users. Users report that the real-name system is to prevent fraud, but in reality, this system often becomes a hotbed for precision fraud, raising concerns about the balance between privacy and security.
In this context, we need to seriously think about whether the implementation of the new express management measures has really achieved the upgrade of services, or has caused new problems in some aspects. First of all, we need to recognize that the divide between high-end and low-end services is not absolutely fair, but is driven by money. This phenomenon makes the improvement of service quality after the implementation of the new regulations become a luxury for those who cannot afford to pay for ** services.
Second, the one-size-fits-all policy of communication service providers, although ostensibly for the safety of users, may harm the normal communication rights and interests of users in actual operation. This is contrary to the humanization of the service emphasized by CCTV, and needs to be more considered in the detailed rules to take into account security and user rights.
Finally, the real-name system is not entirely effective in preventing fraud. The implementation of the system requires more meticulous operations to avoid becoming an opportunity for criminals. We need to start from the original intention of the system, and design and implement this policy more scientifically and reasonably, so as to ensure that it can not only prevent illegal acts, but also do not infringe on the legitimate rights and interests of normal users.
Overall, the implementation of the new express management measures marks that China's express delivery services have entered a more standardized stage. However, the problems exposed in this process also require us to reflect deeply, not only to emphasize the improvement of services, but also to pay attention to the fairness and humanity of services. Only by continuously improving the detailed rules in practice can we better realize the upgrade of the service and ensure that every user can enjoy the convenient service while also safeguarding its legitimate rights and interests.
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