This time, CRM7, smart restaurant and other products have released a number of practical new functions and optimizations, and everyone is welcome to actively use the new functions.
# crm #
[Function upgrade] Meituan co-branded card docking supports applying for membership cards by brand
Usage Scenarios:
Merchants use the CRM system to connect with the Meituan co-branded card business, the merchant has a multi-brand operation situation, and the multi-card model set in the CRM system (that is, a user has different membership cards in different brands), which is convenient for the brand to set specific rights and interests for members, after docking the Meituan co-branded card, it does not support the allocation of different membership cards by brand, and the merchant hopes to be able to assign different membership cards to users according to different brands when registering merchant membership cards on Meituan Dianping.
Value:
Meet the application needs of a group's multi-brand merchants to connect with Meituan co-branded cards, develop members according to brands, and formulate relevant rights and interests for members.
[Function upgrade] Invite friends to register, support setting the number of people in the ladder
Usage Scenarios:
Customers use friend referral rewards to operate in hopes of incentivizing members to drive members and increase the number of registered members in the store. Previously, the system supported giving members rewards in a fixed form, and repeated rewards were obtained when inviting multiple people. This requirement satisfies the scenario that the more people invited, the more rewards you get, the more you invite, the more rewards you get, so as to increase the enthusiasm of members.
Value:
Meet the more abundant membership operation scenarios of merchants, motivate members to actively participate in store activities, and increase member activity and registration number.
Smart Restaurant
[New Feature] The latest delivery time can be controlled according to the item for take-out orders on the day of delivery
Usage Scenarios:
In the same store, the barbecue is made after 11:30 today, and the roast duck is made after 18:00 today; The merchant hopes that when the customer orders both roast duck and barbecue, the starting time will be the starting time of the latest item in the order, that is, the starting time of the roast duck is 18:00.
Feature Highlights::
Support merchants to set the starting time according to the production time of different items to avoid customer complaints.
[Function Upgrade] The order status is displayed on the order details page
Usage Scenarios:
In order to let customers know the progress of the order and alleviate the anxiety of customers, the current order status is displayed on the order details page to improve the customer ordering experience.
Product Value:
Enhance the customer dining experience.
[Optimization] The renewal logic of the equity card is optimized
Usage Scenarios:
Renewals are not limited by the number of CRM backend purchases. Renewals are not counted in the number of purchases.
Customer care programs are weighted more
Usage Scenarios:
When multiple customer care plans are set up in the same store, if a diner can trigger multiple care plans at the same time, the weight can be controlled, and only the plan with the highest weight can send care notifications.
The merchant does not want the caregiver of each plan to care for the diners (too many people will cause disturbance to the diners), but the most important caregiver to take care of the diners. Once the weights are used, the weights can be controlled to notify which caregiver to care.
[Function upgrade] The list of queuing stores shows the business hours, and you can filter the stores by city
Usage Scenarios:
Diners enter the list of establishments in the queue to see which outlets are open and which are not. You can also filter stores by city.
[Function Upgrade] Order List Add the [Payment] button to the order list, and click to jump to the checkout page
Usage Scenarios:
If the diner is interrupted during the payment process and the payment is not completed, he can click the [Go to Payment] button in the My Orders list to make the payment.
[Function upgrade] full of free dishes, ** can be selected n on m
Usage Scenarios:
On the basis of the original gift of the default dishes, the free dishes of any choice are added to make the marketing of merchants more flexible.
[Function upgrade] The layout of takeaway and self-pickup dishes supports 3:4 vertical map mode
[New Feature] Order-fast food template, takeaway pick-up support new shopping cart style
Product Highlights:
In the new shopping cart, you can display membership coupons (gift coupons, gift coupons, discount coupons), Meituan coupons, and Douyin coupons. Users can use the coupon to purchase additional products directly.
[Function Upgrade] Order-Fast Food Template: The checkout page shows that it has become a member coupon delivery activity
Usage Scenarios:
Only the order-fast food template is supported.
If you are not a member, you can go to the checkout page and see the coupon delivery activity under the card type that you are expected to become a member of. The form of guidance for membership has been enriched.
Settings:
1) You need to start the activity in the CRM.
2) Need to be renovated - Configure the display on the checkout page.
Optimize the [Order-Fast Food Template] to use the balance (membership card) for the entire order to enjoy the discount
Optimized:
The card type is set to use the balance (membership card) for the entire order in order to enjoy the discount. Users use one-click storage and payment, and can use the discount as a meal.
Offline stored value is not allowed to be invoiced in the Mini Program - My Recharge Record
Usage Scenarios:
Merchants have already issued invoices to some offline stored value users through manual and other means. In order to avoid duplicate invoicing, users are no longer allowed to issue invoices from stored value records.
Product Highlights:
After you enable online stored value invoicing, you can configure it in the invoice scheme to avoid duplicate invoicing.
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