The reporter recently learned from the District Government Affairs Service Office that with the deepening of the examination and approval reform of engineering construction projects, Binhai New Area has given full play to the advantages of being the first to try, and has successively introduced a series of measures such as "a set of materials for approval", "starting construction when taking land", implementing pile foundation first, and supporting rail transit projects to handle construction permits in sections.
Beforehand. Live broadcast with "strategy" allows enterprises to enjoy dividends.
Recently, the staff of the District Government Affairs Service Office walked into the live broadcast room to preach relevant policies to enterprises, and the live broadcast brought "policies" to accurately push the latest reform measures of the city and district to enterprises and accelerate the progress of project construction.
At half past nine in the morning, Zhao Yunsong, a staff member of the examination and approval room of the District Government Affairs Service Office, entered the live broadcast room on time to explain the relevant policies of the "Binhai New Area" Reform Implementation Plan for the "Land Acquisition and Construction" Reform Implementation Plan for the town investment promotion approval personnel and enterprise clerks. Due to the relevant information pushed in the WeChat circle of friends and the town investment promotion work group in the early stage, the live broadcast attracted many "fans" to learn about the relevant policies.
This form is particularly good, the approval personnel explain in detail, and the live broadcast room can also interact with professionals on some problems encountered in the process of handling business. We can explain the policy knowledge we have learned to enterprises and pass it on layer by layer, so that more enterprises can enjoy the dividends of reform. Zheng Rufang, director of the third business section of the Zhongtang Town Comprehensive Convenience Service Center, said.
Since the introduction of the implementation plan for the reform of "land acquisition and construction", the district government service office has made timely revisions to expand the scope of application of the reform, optimize the preliminary preparation and service process of enterprises, and make it easier for enterprises to start construction with land, effort and money. For eligible projects, the approval time will be shortened to 1 working day, and the actual start time will be at least 2 months earlier than before. "Our biggest concern is that companies don't understand the policies. Bo Wenfu, director of the examination and approval office of the District Government Affairs Service Office, told reporters, "Many intermediaries use asymmetric information to exaggerate the difficulty of examination and approval, artificially create difficulties, and charge intermediary fees, making things that are easy to do difficult to do." ”
To this end, the District Government Affairs Service Office continues to expand the coverage of publicity, and pushes the latest reform policies to enterprises and the masses as soon as possible through live broadcast with "policy" and promotion of "new policy service" WeChat production and approval guidance. Up to now, the live broadcast room of the District Government Affairs Service Office has successively explained the enterprise project filing process, the current policy of chemical project reconstruction and expansion, and the reform measures such as "starting construction when land is acquired" and "approval of a set of materials", which has been broadcast 17 times so far, and the number of online interactions has reached 1,000 people, which has solved the problems related to engineering projects for various units efficiently and quickly, and narrowed the distance between government service departments and enterprises.
In the middle of the matter. "Expert + housekeeper" provides personalized and accurate services for enterprises.
While leading enterprises into the "door" and increasing policy publicity, the new area has also increased its service for enterprises, continued to promote the construction of the assistant mechanism, developed an intelligent guidance system for engineering construction projects, and tailored the approval process for enterprises.
According to reports, the system selects from multiple perspectives such as project categories, land acquisition methods, and construction content, and sorts out more than 20 questions, covering various situations of project approval, and various project category flow charts can be formed after permutation and combination. After the enterprise clicks through the menu according to the characteristics of the project, it can automatically match the customized, accurate and personalized list of matters of the project from planning generation to completion acceptance, which is convenient for enterprises to handle it one by one.
At the same time, the system also automatically pushes the enterprise and the handling matters to the assistant staff, determines the assistant "housekeeper" project by project, and provides the first time to serve and guide the enterprise to handle it item by item according to the map. In the stage of water, electricity and heat installation, the municipal unit will take the initiative to contact the enterprise to communicate the content of the agreement, and the enterprise does not need to run the whole process, so as to realize the informatization, intelligence and digital services of the whole chain of engineering construction projects, and promote the faster landing, start and production of the project.
Afterwards. The return visit service mechanism ensures that "everything is implemented".
The reporter learned that the District Government Affairs Service Office issued the "Normalized Return Visit Service Work System for Government Services", established a return visit service mechanism, timely understood the demands of enterprises, provided services quickly and accurately, and conducted a 100% return visit to the applicant within 5 working days after the completion of government service matters. The staff of the district government service office through the way of "disclosing my identity and disclosing the service content", unblock the service channels, and form a normalized two-way communication mechanism of "short-term key docking enterprise needs and long-term fixed guarantee services", and take the initiative to "pave the way and build bridges" for simple problems, complex problems after analysis and judgment, and problems that need to be solved by multi-department cooperation, and actively communicate and coordinate to solve them, so as to ensure that "everything is responded to and everything is implemented".
Don't find a reason for not doing it, just think of a way to do it well. In the next step, we will continue to pay attention to the problems of enterprise approval before, during and after the event, break through the blockages and difficulties in the whole approval process, provide enterprises with full life cycle services, help projects to land early, start construction and put into production early, and continuously optimize the business environment of the new area. The relevant person in charge of the District Government Service Office introduced.
*: Ben Thanh Times.