Jimu News reporter Li Qing.
Correspondents: Zhong Lifang, Wang Yajuan.
Thank you for helping me run errands to complete the annual review of my old age certificate, and also helped me contact the elderly canteen, added my information, and it will be convenient to eat in the future. On December 6, Granny Zhang, who lives in Guohu Street, Wuchang District, Wuhan City, thanked Xiao Liu, a member of the community grid, again.
A few days ago, Granny Zhang came to the Fruit Lake Street Convenience Service Center, wanting to give her elderly preferential treatment card once a year for "refill", but she hurriedly went out, and after calling the center window, she found that she had brought the wrong certificate.
You're not in a hurry. Just when Granny Zhang was anxious, Dong Pan, a staff member at the front desk, patiently reassured, and immediately contacted the community grid staff where Granny Zhang was located to help with the business. She introduced that in order to facilitate the masses, many matters can be handled by agents.
The service site. Dong Pan introduced that since the 38 high-frequency services have sunk to the streets, it is far from enough to sit in front of the computer and wait for residents to apply, and the center requires staff to provide more door-to-door publicity, collection and agency services. In order to allow more residents in the jurisdiction to benefit from the sinking service, 24 staff members of the Guohu Street Convenience Service Center and 168 grid members from 17 communities in the jurisdiction set up a "quick team" for government service assistance to open up the "last meter" to serve the masses.
The community's "quick team" mainly cooperates with the street convenience service center to jointly complete the government service work. The community focuses on providing services such as policy publicity, agency office, and education office, and organizes small teams to come to the door for the elderly and disabled people in need in the jurisdiction.
According to reports, among the sinking matters, the old age certificate, maternity service registration, and remote medical treatment filing can basically be handled by the community assistant office. In addition, matters such as annual retirement review, old age allowance, and special assistance are also included in the community help agency services.
To this end, the Guohu Street Convenience Service Center has set up a "assistant agency teaching post", which is manned by a special person every day, and the most daily work is to pre-review the information, fill in the **, and make free copies. "During the period when residents are waiting for the window to call the number, according to their application items, pre-review the documents and materials to be submitted in advance, and guide residents to fill in the relevant materials in advance. The person in charge of the center said that if the people are disabled and elderly people with limited mobility, the staff of the post will handle the whole process, and residents only need to sit in the rest area and wait. Since the beginning of this year, the Street Convenience Service Center has served a total of 2,563 people.
*: Jimu News).
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