Yellow River News Network Changzhi News:Since the launch of the work of "improving the efficiency of outlets", the Shipo Branch of Huguan Rural Commercial Bank has provided more convenient and considerate financial services for the majority of elderly customers by optimizing service facilities and processes, strengthening the popularization of financial knowledge, and providing door-to-door services according to the characteristics of the group with the majority of elderly customers.
The Shipo Branch of Huguan Rural Commercial Bank strives to optimize service facilities and processes to improve the customer service experience of the elderly, and adds barrier-free passages, handrails, seats and other facilities in the outlets to facilitate the entry and exit of the elderly and rest. Increase the number of rows of chairs in the rest area of the business hall, and configure service facilities such as water dispensers, microwave ovens, first-aid kits, charging equipment, caring wheelchairs, reading glasses, and blood pressure monitors. Open a "green channel" for elderly services, so that the elderly can enjoy the convenience of priority business, and also provide guidance services to help them understand business processes, guide the elderly to fill in forms and sign, and improve the service experience of elderly customers.
The Shipo Branch of Huguan Rural Commercial Bank actively uses the time when the elderly are waiting in the rest area to carry out telecommunication network fraud, counterfeit currency identification and financial product knowledge popularization in the form of a hall and micro-salon, so as to help the elderly understand the financial products and services of the Rural Commercial Bank, provide financial consulting services for the elderly at any time, and patiently answer their questions in finance.
In order to further protect the financial needs of the elderly customers, the Shipo Branch of Huguan Rural Commercial Bank actively extends its service tentacles, and arranges personnel to provide door-to-door services for the elderly who are inconvenient, sick and bedridden, and hospitalized as soon as possible, so as to meet the business needs of special elderly customer groups, and strive to solve the worries of special customer groups, so that they can truly enjoy the intimate, warm and efficient financial services of Huguan Rural Commercial Bank. (Qin Ruigang, Liu Yangjuan).
Editor: Xing Luxia.