What should I do if I encounter these problems in foreign trade?
Case 1Q: About a customer, after quoting him, his reply was that my ** was 15 points higher than others, and then I replied that I wanted to get the best discount for him, and then what should I do?
A: Write another email asking the customer about his intentions and his target price. If there is a reply, there is a targeted explanation to him why your product is high and why. At the same time, the most *** grid can be given.
Case 2Q: The old product has sent several emails before, but there has been no reply. It is estimated that this list has ended. Then you only need to send him a list of other stylesA: Yes, we should interact more with our guests, and only when we have more contact will we slowly understand what they need. Guests will also slowly trust you through communication and reveal more to you. Don't be in a hurry, doing business is a long-term process.
Case 3Q: I wanted to be my overseas ** in the first communication, so I found out a person who wanted to be ** before, sent him an email, said that we were willing to make him our ** businessman, and asked him what his plans are now. He replied to me: I am already promoting your product, and it will be further expanded, and I hope to get your consent. I didn't agree to it before, and he didn't say he wanted to sign the agreement, so what should I do?Is it enough to just say yes?Or how should I reply?
A: This situation is normal, the customer will first do the market, contact his intended customers, and wait for the customer's feedback to come out, he can roughly budget his market capacity, so as to calculate his approximate purchase volume, and then discuss the first problem. This needs to be followed, and sometimes this project is worth countless orders, and the experience gained is incomparable. Adjust your mentality, keep communicating with the guest, know what he really thinks, know what he wants, even if you can't talk this time, this experience can be used to talk to other guests in the future.
Case 4Q: I received a reply from a customer saying that I decided to choose another product, do I need to follow up?
A: To follow up, you must sincerely ask the guest what we are not doing well, and hope that he will give some advice. If the guest doesn't come back, just call ** to ask, and you must figure out the reason. Case 5Q: Do you want to continue to communicate with customers by email?After sending the letter, there is no response after replying, what should I do?
A: It depends on how the other party responds, if it is a sentence of no, thanks. That's it. If there is really content, and there are some problems in it, then you have to fight for it, and find a way to grasp it. In short, the more rounds of communication with the customer, the longer the time, the more likely it is to win the order. Case 6Q: What should I do if the customer keeps saying that it is higher than other **merchants??The characteristics of our products in the same industry are high, and we have been plagued by similar problems.
A: Then you need to study the customer well, if you think that their company can accept our ** (that is, they do the mid-to-high-end market), then it will be easy to do. If not, be flexible and change irrelevant parameters and the like, but you can use this as an excuse to reduce it a little. At the same time, it is also necessary to understand your own reserve price.
Case 7Q: Recently, I contacted a Russian customer for half a month, and I had a good chat with him, and we had more than 40 emails with each other, but in the end, it ended in failure because of the problem, and the foreigner said that it was high and unacceptable. A: Frankly tell the customer the lowest price he can make, if he really can't accept it, then there is no way.
Case 8Q: I am a chemical product, and recently a customer in Pakistan inquired about several products intermittently, and he did not respond after reporting the information to him, nor did he ask for product-related information. It's just that there was a product last week that had a few emails, and the next few didn't respond. Then I received an email from him today, sending a **, which listed six or seven products, let me fill in the information. How big is this customer's purchase intent?Why didn't I respond to the above questions, and I kept asking new ones?In addition, I checked his information on the Internet and found that he has inquiries on many btob **, and he is still relatively active. This customer, I just like that, he asked me to answer, do you keep up?
A: Since the guest has a question, it is natural to answer it seriously. The other party is not afraid of trouble, and we have to be more patient if we write to you again and again. Orders are often worn out over time. One day, the customer was impatient, so he simply gave us the order. Case 9Q: What should I pay attention to when replying to a very general request**?
A: Although the inquiry is more general, you can focus on recommending a few products, there is no need to report all the products, recommend a few customers who feel good, and the high and low prices should be covered. Then add that if the customer is interested in other products, please let him know and we will report to him. ** Invaded and deleted on the Internet.