Empathy and win-win - cross-departmental communication strategy for engineering projects
Course Background:
The scale of modern engineering projects is getting larger and larger, and there are more and more units and departments that need to participate, and due to the highly specialized and refined division of labor, the exchanges and cooperation between members are getting closer and closerAt the same time, because the participating units and departments have different positions in their positions, their expectations for the project will be different, and conflicts will inevitably occur. Poor communication often leads to a variety of problems in the project implementation process, and how to effectively communicate across departments is particularly urgent.
Internally, efficient communication can make organizational members behave consistently, reduce friction, alleviate conflicts, and form a high organizational efficiencyExternally, good communication can improve the organizational relationship of the project, which can lead to the smooth achievement of the project goals.
The management process is an effective communication process, and an effective communication process is an efficient management process!
Course Benefits:
Understand etiquette and master the management skills of project stakeholders;
Learn to listen 3f;Master the methods of project selection, recognition and employment;Master the skills to get along with members of different styles;
Internal communication: efficient reporting to superiors;For subordinates, fully mobilize the enthusiasm of subordinates and build a high-performance team;
External communication: For the owner, dare to show the sword, be good at maneuvering, and effectively handle changes and claims;For the team, move with affection and know with reason, and prevent criminals from maliciously asking for wages;
Learn to solve and deal with misunderstandings on construction site conflicts and build a warm team together.
Course Duration:1 day, 6 hours a day.
Course Target:Project manager, company reserve management talent.
Course Highlights:The lecturer is humorous and funny, combining explanation, case analysis, group discussion, brainstorming and experiential teaching.
Course outline
Lecture 1: Communicate politely
1. Basis of communication
1.Choice of communication method
2.Communication channels
2. Management of relevant parties of the project
1.Power Interest Grid
2.Project Stakeholder Management**
[Practical Exercises]:Project Stakeholder Management**
Lecture 2: Communication
1. Learn to listen - 3F listening
[Practical Exercises]:3f Practical application of listening.
IIProject selection, recognition, and employment skills
[Welfare Gift]:DISC behavioural style test.
1.Choose and know people——Effectively understand yourself and others.
2.Employing people——Give full play to the strengths and suitable positions for members of different styles.
3.Effective communication skills in the workplace
Lecture 3: Good communication - internal management communication
1. Management and communication skills to superiors
1.Timing of the presentation
2.The structure of the report content is set
3.Considerations in debriefings
4.Ad-hoc debriefing should be a conversational technique
2. Management and communication skills for subordinates
1.Instructions are given
1) 5w2h analysis.
2) Five-step method of work arrangement.
[Scenario Simulation]:Assignment of work tasks.
2.Effective incentives
1) Common motivational mistakes made.
2) The impact of motivational principles and mindset on performance.
3) Commonly used motivation methods and tools.
Co-creation as a teamHow to motivate subordinates to work overtime?
3. Efficient meetings
Lecture 4: There is a way to communicate - external management communication
1. Communication and management skills for the owner
1.The principle of communication between the owner
2.The construction party is based on the six bright swords of the "Judicial Interpretation of the Construction Contract (I)".
1) Liang Jianyi deviated from the substantive content of the project cost in the winning contract and was judged invalid.
2) Liangjian 2: The contract signed without obtaining the approval procedures for the planning of the construction project is invalid.
3) Liang Jiansan on the determination of the actual start date.
4) Judicial practice sets procedural provisions for contractors to claim extension of construction period.
5) Liangjian 5 The settlement basis of the price when the construction contract is inconsistent with the bidding documents.
6) Liang Jianliu on the validity of the agreement reached on the settlement of the construction project price before the litigation.
3.Grievance strategy for the owner
2. Management and communication skills for the construction team
Shift management
1) Know the reason - the four-step method of safety and technical disclosure.
2) Moving with emotion - looking, smelling, asking, and cutting for workers.
3) Inducement to Advantage - Reward and Punishment Evaluation Mechanism.
4) Teach them to fish - site safety management.
[Benefits]:A one-day work schedule form for a team.
Team labor management system
[Course Dry Goods]:Effectively prevent criminals from maliciously asking for wages.
Lecture 5: Communication is affectionate
1. Conflict management skills for engineering projects
1.Six mindsets for interpersonal communication
2.Win-win strategy
3.The stakeholder communication rule that project managers must master is "unnecessary".
1) Management communication skills for owners.
2) Management and communication skills for the best businessmen.
3) Management communication skills for subcontractors.
2. Be a warm person and build a warm team together
1.Emotional accounts
2.Win-win communication concept - save money to more people's emotional accounts
[Practical Exercises]:Project Emotional Account Deposit.
Summarizing the review——
1. Mind map review
2. 531 Action Plan