Course Background:
New employees are the fresh blood and future of the enterprise, and cultivating the thinking and behavior of new employees is an indispensable "big project" for the enterprise.
New employees from school to the workplace, must go through tempering and transformation, in order to become the best "sword" for the company's development, so the awareness of school people to workplace people needs to be learned Xi landing, and workplace etiquette is also a stepping stone to enter the workplace.
With the development of society and the development of the company, if you do not know business workplace etiquette, it will not only affect your own development, but also affect the image of the enterprise, and it is likely to lose the opportunity for cooperation and promotion because you do not know the etiquette. Etiquette has a strong emotional cohesion, in the modern business workplace, people's mutual relationships are intricate, and etiquette is an effective way to open the door to business communication.
This course is specially designed for new employees, which can effectively improve the etiquette literacy of new employees and better show the corporate image
Course Benefits:
Make students aware of the transition from university students to professionals
Improve the internal and external cultivation of employees, and master the common necessary etiquette such as reception, meeting, dress, WeChat, etc.;
To enable trainees to understand the etiquette norms to be followed in workplace activities.
Course Style:
The teacher is the author of the book "Gold Medal Etiquette Class, If You Don't Learn Etiquette, You Can't Stand", which is widely loved by readers. He is good at improving the comprehensive ability of employee etiquette literacy, focusing on practical operation and training, and the teacher provides on-site targeted guidance, so that students can use their appearance and behavior to reflect the spiritual outlook of the enterprise and reflect the personality charm of the individual.
Course Duration:1 day, 6 hours a day.
Course Target:All new hires.
Course Method:Practical operation 60% + theoretical foundation 30% + brainstorming 10%, the whole process runs through active interaction, rush to answer points, and the classroom atmosphere is active.
Course outline
Lecture 1: How to complete the role change of college students in the workplace
OneReal-time role transitions
1.The role of college students - the psychological changes of the role of professionals.
2.Role Transition Preparation Process.
3.Prepare for the role transition.
Second, the need for mentality
1.Don't be "casual and easy".
2.From "want" to "give".
3.From "taking" to "giving."
Third, college students are fundamentally different from those in the workplace
1.Taking responsibility is different.
2.Facing the environment is different.
3.Interpersonal relationships are complex.
4.Social norms and social power are different.
Fourth, avoid problems
1.Objective style is impetuous.
2.Subjective thinking pride.
3.Fear of the future of the profession.
4.Attachment to student roles.
Fifth, the principle of role transformation
1.Love what you do.
2.Xi with an open mind and improve your work ability.
3.Observe words and looks, and make positive progress.
4.Understand the team, understand the organization, and understand the collective dedication.
Lecture 2: Etiquette and Personal Charisma - Etiquette is the only way to succeed in life
1. The new concept of etiquette is formed with the concept of advancing with the times
Case Study:Because an employee of an enterprise does not understand etiquette, he invisibly offends customers and leaders, which creates resistance to his career development.
Xi:The teacher collects the etiquette confusion that the students usually encounter and gives solutions on the spot.
"Etiquette is born from the heart" - turn etiquette into a cultivation in your heart
1) Principles to be followed in etiquette interactions.
2) We don't live for the rules of etiquette, but etiquette makes us live better.
Second, the image is the most convincing business card
1.First-round effect - create a professional first impression.
2.The first image – your image should be seen before the ability.
3. Workplace image etiquette
Workplace imageEtiquette
1) Calm, wise and reliable image of the elite of men in the workplace.
2) Elegant, generous and capable elite image of a working lady.
Workplace attireEtiquette
1) The tie gives you taste.
2) The right jewelry, silk scarves, hair accessories make you look more elegant.
Lecture 3: Essential modern and practical business workplace etiquette - cultivation determines interpersonal relationships, and details determine success or failure
1. Business communication etiquette
1.Etiquette in the workplace.
2.Handshake etiquette.
3.Introduce yourself.
4.Etiquette for handing over business cards.
2. Etiquette for reception positions
1.Accompaniment and guidance requirements.
2.Walking, going up and down stairs.
3.Elevator entry and exit etiquette.
4.Ride etiquette.
3. Communication etiquette and skills
1.Etiquette for answering and hanging up**.
2.Timing and precautions for receiving work.
Fourth, WeChat etiquette
1.Avatars, autographs, moments.
2.How to communicate with leaders and customers on WeChat.
3.WeChat** etiquette.
5. Email etiquette
1.Mail standard format.
2.Please indicate the format of the leader's email.
3.Precautions for sending and receiving emails.
6. Etiquette for social conversation
1.Don't talk about the six exchanges.
2.Private Contact** asked.
3.A good topic to talk about.
4.Conversation taboos.