Course Background:
In international business activities, business etiquette varies greatly depending on the country, region, religious belief, cultural background, political system, etc. In order to better communicate with people of different nationalities, races and countries, it is necessary to have an understanding of international business etiquette and the qualities required in international business transactions.
International Business Etiquette Recognize International Business EtiquetteAs the name suggests, international business etiquette is a common etiquette norm that people must abide by in the process of international communication. It can also be said that international business etiquette is the "traffic rules" that people have to abide by in international interactions, and it is a kind of "Esperanto". International exchanges emphasize "seeking common ground while reserving differences" and "abiding by conventions".
Course Benefits:
Enhance the elegant image of international business people in international business activities.
Improve the internal and external cultivation of international business people, and avoid losing business due to ignorance of international differentiation.
Enhance the etiquette norms that international business people must follow in cultural communication activities in different countries, such as gift-giving, visits, transportation, banquets and other etiquette details.
Enhance the image of international business professionals to demonstrate confidence and etiquette in their roles.
Avoid international business people violating the customs and etiquette taboos of various countries in the process of interacting with foreign guests.
Course Duration:2 days 12 lessons.
Course Target:International Business Personnel.
Course Method:Lecture 50% + 40% for group training + 10% for special scenario simulation training
Five stepsPedagogy:
Step 1: Tell the students.
Step 2: Show it to the students.
Step 3: Ask the students to do it.
Step 4: Mentoring.
Step 5: Correct the mistake and meet the standard.
Course outline
FirstSpeak: The role of etiquette in international business interactions
1. Case analysis of the failure of commercial and foreign affairs activities
The Chinese business delegation went abroad to discuss cooperation, but because they did not understand the etiquette of foreign hotels, they were detained and lost a large cooperation opportunity.
2. Why should we learn Xi international etiquette?
1.Respect for interpersonal interactions.
2.How to get along with people in different countries.
3.Details determine success or failure in the conduct of business activities.
SecondSpeak: Image and etiquette of foreign affairs and business activities Items that must be paid attention to in foreign affairs activities
1. Etiquette
1.Men's and women's grooming requirements.
2.Meter details note.
2. Manners and etiquette
1.Standing, sitting, walking, and demeanor requirements.
2.Practice Xi error-prone details.
3. Dress etiquette
1.The principle of dressing for different occasions.
2.Specific dress code for men and women.
ThirdSpeak: Common business etiquette for foreigners
1. Foreign-related etiquette
1.Pick up the ** first self-report home.
2.Have pen and paper ready to take notes at any time.
3.Say a blessing at the end.
2. Foreign-related WeChat etiquette
1.Send WeChat during working hours.
2.Don't pull groups at will.
3.Do not post any emojis or advertisements that are not related to work.
3. Foreign-related mail etiquette
1.Message format.
2.Precautions for wording and punctuation in the mail.
3.The content of the email is digitized and organized.
4.The email ended with a blessing and an expectation of a reply.
FourthSpeak: American Business Etiquette
1. American social etiquette
1.Meeting etiquette, gaze etiquette, salutation etiquette.
2.Handshake etiquette, Xi.
3.Conversation etiquette, conversation style, conversation taboos.
4.Ladies priority etiquette.
5.Appointment etiquette.
2. Business negotiation etiquette with Americans
Xi and principles of negotiation
1) Strong self-esteem and love to talk.
2) Xi is used to talk about the big principles first.
3) I like to show my hole cards, and I don't like to cover up the falsehood.
Americans negotiate personalities
1) Individualism.
2) Fast trust.
3) Dare to take risks.
4) Careful details.
5) Feel good about yourself.
Punctuality concept
3. American business dining etiquette
1.Eating without sound.
2.I don't like others to pick up food.
3.I don't like to persuade alcohol.
4.I don't like to untie loose clothes.
4. American Xi and etiquette
1.Americans love white, camellias, and roses.
2.Worship great people and oneself.
3.Protestant.
Holidays
1) Pay attention to Jewish holidays.
2) It is not advisable to visit two weeks before and after Christmas and Easter.
5.I like others to praise "black and thin" and taboo racial discrimination.
FifthSpeak: Japanese business etiquette
1. Japanese social etiquette
Bow etiquette, gaze etiquette, salutation etiquette
1) Bow degreeThe method is particular (there are differences between men and women).
2) Wait for the other person to look up before getting up.
3) Be humble and look at each other seriously.
4) When speaking, the eyes are firmly focused on each other, and it is not appropriate to wander away.
5) Add "san" after the other person's surname
Handshake etiquette, Xi.
Conversation etiquette, conversation style, conversation taboos.
1) I often say "please, excuse me", but don't say "huh?".", replaced by "uh",
2) Don't point fingers or put your hands in your pockets when you speak.
Japanese manners and etiquette
1) Sitting etiquette is correct.
2) Wait for the host to sit down before sitting.
Laughter etiquette
1) Reserved, smiling for a long time, difficult to guess Japanese facial expressions.
2) Punctuality and emphasis on level parity.
2. Etiquette for business negotiations with Japanese people
1.Position sorting.
Chairman, President, Vice President, Senior Officer, Executive Chairman, Managing Director, Director, Director, Section Chief.
2.The Japanese have a serious idea of face.
3.Sensitive to business competitors.
4.Emphasis and spirit.
5.I like to take roundabout tactics and don't like to get straight to the point.
6.Pay attention to the contract and the spirit of the contract.
7.Rigorous, keep improving, like slow buckle details.
3. Japanese business dining etiquette
1.Serve the food once and love to eat fish.
Order and Xi of meals
1) Drink the soup first, then eat the vegetables.
2) Eat slowly, hold the bowl with your left hand, and make good use of the gong.
3) Before and after meals, say, "I'm eating" and "I'm full".
4) The Japanese believe that good drinkers are chic.
3.He loves beer, sake, whiskey, sake, and shochu.
4. Japanese Xi and etiquette
1.Believe in Taoism and Buddhism.
SixthSpeak: Indian Business Etiquette
1. Indian social etiquette
1.Meeting etiquette (palms, hand raising, hugging, touching feet, kissing feet).
Handshake etiquette, Xi.
1) Men shake hands with men.
2) With a woman should fold your hands.
Conversation etiquette, conversation style, conversation taboos.
1) Talk about culture.
4.Punctuality and etiquette.
5.About race and women.
2. Business negotiation etiquette with Indians
Xi and principles of negotiation
1) Negotiate in a suit.
2) Love British etiquette.
2.The figure is convenient, and I like to trade with samples.
3.Indian businessmen are mostly cheerful.
4.Think India is the best.
3. Etiquette for Indian business meetings
1.Don't eat beef, cows are gods.
2.The meal must be right-handed.
3.There are many vegetarians, and the higher the level, the more vegetarian.
4.The taste is spicy and crispy.
5.Love black tea hospitality.
IV. Indian Xi Etiquette
1.Believe in Buddhism.
2.It is not advisable to bring any cattle products into the temple.
3.Enter the temple door and take off your shoes.
SeventhSpeak: Bulgarian etiquette
1. Manners and etiquette
1.Pay attention to self-cultivation.
2.Standing and sitting are well-behaved and elegant.
2. Gesture etiquette
1.OK gesture.
2.V gesture.
3. Meeting etiquette
1.Handshake on formal occasions.
2.Intimate friends hug ceremony.
3.The first time we meet, we exchange business cards.
Fourth, riding etiquette
1.Guests sit next to the driver as a respectful gesture.
5. Dating etiquette
1.Make an appointment in advance.
2.Strictly punctual.
6. Business exchanges
1.Friendly and welcoming to foreign businessmen.
2.Slow response to decision-making, long thinking and conclusions.
EighthSpeak: Australian etiquette
1. Business etiquette
1.Business people pride themselves on being genuine.
2.I don't like the official frame.
2. Salutation and greeting etiquette
1.Likes to call names intimately.
2.Greetings and shaking hands tightly.
3.Business card exchange.
4.Don't yawn and stretch out in social situations.
3. Dating etiquette
1.Make an appointment in advance.
2.Strictly punctual.
3.Leave the office as soon as it's time to leave.
Fourth, gift-giving etiquette
1.Small gifts must be brought with you during your visit.
2.I like equality and enthusiasm.
3.There is a clear distinction between public and private.
NinthSpeak: Precautions and taboos for travel in various countries
1. The United States
1.Eating without sound.
2.Taboo 13 and Friday.
3.Customs travel: meat products, Dan, vegetables, spices are not allowed;Check the type of medicine in advance and check whether it can be carried.
2. Japan
1.I don't like purple or green.
2.I don't love lotus, I don't use chrysanthemums.
3.I don't like 3 people to take pictures.
4.Don't like to be noisy.
3. India
1.Do not talk to a single woman or touch it.
2.I don't like private affairs, poverty, the military.
3.He likes to shake his head and not touch his child's head.
4.I don't like black, white, gray, red, blue, green, and 379
5.Don't love roses.
6.There is no alcohol in Mumbai, go to customs and apply for a drinking permit.
4. Bulgaria
1.Do not throw cigarette butts around.
2.Do not take pictures of military equipment, ** institutions, the Black Sea coast.
5. Australia
1.Protestant, Roman Catholic, Sunday morning prayer thunder (not suitable for appointments).
2.It is extremely rude to wink at people.
3.I like kangaroos, I don't like rabbits (bad luck), I don't like 13
4.90% of British descendants, British Xi.
5.Business activities are best from March to November.
6.Restaurants are divided into smoking and non-smoking areas, please note.