On January 5, Ms. Li, the owner of Shuangxing Building Community, Zhongnan Road Street, Wuchang District, picked up her mobile phone and skillfully opened the WeChat mini-program "Wuchang Trust Property" page, and the balance of the community's accounts, monthly income and expenditure, and the owner's payment were clear. "Every expenditure in our community is transparent. ”
The owner can clearly check the balance of the community's accounts through the property WeChat applet. Photo by reporter He Xiaogang.
On April 26 last year, we signed an agreement with the new property company to officially introduce the trust property system, and now the community has changed. Zeng Zhaofa, director of the Shuangxing Building Community Committee, said.
Aging infrastructure, poor willingness of residents to pay, declining property service level, and increasing property contradictions are the "dilemmas" faced by many communities. In order to solve this problem, Wuchang has selected a number of communities to pilot trust properties, and Shuangxing Building Community is one of them.
"Dry" the ledger in the sun.
Starlight Garden. Photo by reporter He Xiaogang.
Walking into the Shuangxing Building Community, the area here is not large, with only more than 220 residents, and it is cleaned up everywhere. In the parking lot, dozens of cars are neatly parked. The two small gardens built by the residents are still verdant and vibrant in winter. These two small gardens are named "Starlight Garden" and "Xingmingyuan" by residents, and together with the "Xingyuan Pavilion" and "Xingjing Pavilion" used for chatting and discussing in the community, they form a "bright vision", representing the residents' expectations for a better life in the future.
Wishing Star Pavilion. Photo by reporter He Xiaogang.
In front of the two buildings in the community, a row of bulletin boards is very eye-catching. On the bulletin board, there is the monthly service work report of the community property company, the daily notice of the community and the publicity of the use of fees, the property payment of each household, and every income and expenditure of the property is "basked" in the sun. One of the announcements is to set up a garbage classification point for public consultation: before the garbage can was set up at the door of the two buildings, unhygienic and unsightly, the property committee and the property company discussed to prepare a new garbage sorting point, which needs to harden a 12-square-meter vacant land, and the cost of 2,565 yuan is paid from the community common account.
Full transparency of property payment in the community. Photo by reporter Shi Zheng.
Zeng Zhaofa introduced that in addition to all income into the community common account by all owners to supervise, community owners also enjoy the right to know, participate, supervise and make decisions on property services, and owners can view each income and expenditure account of the community in real time through the WeChat applet.
The trust property model allows the relationship between the owner and the property company to change from a lump sum relationship to a trust system of tripartite honest entrustment relationship, which rebuilds the trust between the property and the owner. Zhang Yongmei, a property expert at the Jiu'an Harmonious Community Promotion Center in Wuchang District, said.
The owners really become the "masters" of the community
Trust property has made a difference in the community. Photo by reporter He Xiaogang.
In March 2023, the contract of Shuangxing Community Property Company expired, due to long-term financial opacity, the contradiction between the owner and the property was prominent, and the owner refused to pay the property fee, forming a vicious circle. To this end, the new owners' committee of the community, with the help of the community, the community and experts, solicited public opinions and successfully introduced the trust property.
The so-called trust property is to set up the community property fee, public revenue, etc. as the community common **, authorized by the owners' general meeting in the form of trust, for community management services, through the transparent mechanism, to maximize the rights and interests of the owners and public interests. Zhang Yongmei explained: "In short, through co-creation and open and transparent system design, the community owners are the masters of their own affairs, and the property company can obtain stable remuneration through professional ability and dignity. ”
Vehicles are neatly parked in the complex. Photo by reporter He Xiaogang.
For property companies, the trust system seems to reduce income, so why should it be implemented?Nie Hongjun, the person in charge of the property of Shuangxing Community, said: "After the implementation of the trust system of property, the owners trust us more, there are fewer contradictions, and we work more smoothly, which is a good thing for the company in the long run." He took the property fee as an example, and the demand for property fee is a headache for many companies, but now the property payment rate of Shuangxing Community has reached 90%. "Another example is that in the past, the property engaged in some operations, and the owners often had opinions. Now we are renovating and expanding the parking lot and setting up a washing station, and the owners are very supportive. Because the public revenue is transparent, the more public revenue there is, the more it costs to serve the residents. ”
Trust property also means that the owner truly becomes the owner of the community. Shuangxing Community has integrated the concept of co-creation into the trust property, and the owners are enthusiastic to join the volunteer service team. Residents actively participate in consultations and community construction, the vacant land where garbage was piled up is now a small garden, and the community cultural activities continue during the festival, and the residents' satisfaction rate with the property company has reached 98%. I asked the owners randomly in the Shuangxing community, and the owners praised the great changes in the property services.
There is a "solution" to the problem of property disputes
The bulletin board is very eye-catching. Photo by reporter He Xiaogang.
According to reports, there are currently 4 communities in Wuchang District that have piloted the trust property model, which has brought real benefits and changes to residents.
The property fee of the White Rose Garden community is low and the payment rate is not high, and the original property service company chose to withdraw. After the successful introduction of the trust property, Wang Xia, director of the property committee, said: "The property fee is 02 yuan, but many owners take the initiative to pay the property fee, because everyone really feels the transparency of expenditure and the improvement of service, and the sense of belonging to the community is stronger. ”
Wang Wen, deputy captain of the Lei Feng Volunteer Service Team in the community, also felt deeply: "In the past, there was something at home, and the property basically didn't care. Now like what kind of water and electricity repair, vehicle jams, etc., as long as you talk to the property manager, the property is the first time to respond, and the property regards the owner's business as its own business. Wang Wen's best friend's community is recently preparing to re-choose a property company, "I recommend to her to adopt the trust property model, because it really sees results."
Garbage sorting points. Photo by reporter He Xiaogang.
At the end of last year, the Jinxiu Zhongbei Community of Binhu Community also chose to introduce trust property, and the original property company, Wuzhong Property Company, took the initiative to transform from the original "lump sum" property model to "trust system" property. "Trust property can effectively solve the problem of difficult property fees, and it also forces us to continuously improve our service level. Xu Hao, head of Wuzhong Property Company, said.
Trust property is the trend of the future. Zhang Yongmei said. As a third-party property expert, she has accumulated rich experience and confidence in on-site training and hierarchical counseling in each pilot community.
The trust property service model is the practice of using the concept of co-creation to promote grassroots social governance, and it is also a specific measure to solve the problems of property disputes and property service management. The relevant person in charge of the Political and Legal Committee of the Wuchang District Party Committee said that the district will further explore and improve the promotion of the trust property service model, build a new type of property service relationship under the leadership of party building, and open a new situation of grassroots social governance.
Yangtze River ** Reporter Administration).
Editor: Deng Laxiu].
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