With the continuous improvement of the degree of informatization, every enterprise will encounter various desktop problems in the office, such as network jams, computer failures, system paralysis, etc., which seriously affect office efficiency and work mood, and the demand for desktop operation and maintenance engineers is getting higher and higher. So, what exactly does desktop O&M do?For desktop O&M, some enterprises choose to hire in-house O&M personnel, while others choose to outsource desktop O&MWhich one is better for your company?Let's break it down.
Desktop O&M refers to the maintenance and management of desktop devices within an enterprise.
Desktop devices include hardware devices such as computers, printers, scanners, and monitors, as well as software such as operating systems, office software, security software, and browsers.
Desktop O&M mainly includes the following aspects:
1. Hardware maintenance.
This includes the maintenance and update of hardware equipment such as computers, printers, scanners, monitors, etc. These devices require regular maintenance to ensure their proper functioning.
2. Software maintenance.
Including the update, installation and maintenance of operating systems, office software, security software, browsers and other software. These software need to be updated and maintained regularly to ensure their functionality and security. If there is a problem with the software, the desktop operator needs to repair or reinstall it in time.
3. Network maintenance.
Desktop O&M personnel are also responsible for the installation and maintenance of network devices, such as routers and switches. These devices need to be upgraded and maintained regularly to ensure the stability of the network.
4. User technical support.
Desktop O&M personnel need to assist colleagues in solving problems related to desktop devices and provide technical support, and desktop O&M personnel need to respond quickly and solve employees' problems in a timely manner to ensure employee work efficiency.
Desktop O&M is an important part of the internal operation of the enterprise, responsible for maintaining and managing all desktop devices, ensuring the stable operation of IT equipment, and ensuring the effective office of employees and the daily work of the enterprise.
For these tasks, enterprises have their own advantages and disadvantages in recruiting desktop operation and maintenance engineers and outsourcing desktop operation and maintenance engineers.
For small enterprises, especially those in the early stage of entrepreneurship, the IT facilities are not perfect, and self-recruitment will lead to the operation and maintenance personnel not having enough development space and nothing to do, on the one hand, it will waste labor costs, and on the other hand, it will also cause the loss of operation and maintenance personnel after a long time. Through desktop operation and maintenance outsourcing, there is no need to hire specialized personnel, and for temporary failures, you can contact the outsourcing company at any time for on-site maintenance.
On the other hand, small and medium-sized enterprises do not employ a large number of desktop O&M personnel, and generally have 1-2 O&M engineers. Once there is a serious large-scale network paralysis or system failure, it involves a lot of work such as troubleshooting, rewiring, and reinstalling the system, and it is difficult for one or two people to complete the operation and maintenance work in a short time, which will inevitably affect office efficiency. The outsourcing company has a large number of professional operation and maintenance personnel, who can quickly rush to the fault site at the same time and complete the task efficiently through a reasonable division of labor.
Every IT O&M personnel must have a professional focus in their Xi and work, some are good at network O&M, and some are good at equipment maintenance, but they can't do everything. Desktop O&M outsourcing service providers have many professional engineers in different fields, each with their own strengths, and can effectively deal with different types of desktop O&M work. Therefore, small and medium-sized enterprises may be more suitable to choose an outsourcing company, and choosing a desktop operation and maintenance outsourcing company will also choose a more comprehensive and professional desktop operation and maintenance service.
Through the above analysis, I believe you have a certain understanding of how to choose IT desktop O&M. It is recommended that enterprises choose more reasonable methods and methods based on their characteristics and O&M requirements.