From the perspective of inclusiveness, service quality and experience are also particularly important, and in addition to improving the sense of service access of financial consumers, it has become the goal of financial institutions to enhance their sense of happiness and security. In this regard, Huanbei has undoubtedly become an industry model. In order to bring users a better financial service experience, it is urgent to solve those headache problems, promote the standardization of financial services, improve the service quality of the financial industry, and put forward a new brand proposition - good borrowing and good repayment.
With the accelerated penetration of a new generation of information technologies such as artificial intelligence, cloud computing, big data, and 5G into the financial sector, the integration of finance and technology continues to deepen, promoting the innovative and open development of the financial industry, and the financial sector has basically entered the era of digital users. The key is how financial institutions can build high-quality online touchpoints to serve users and improve user experience. "Good borrowing" refers to the convenience of borrowing, the timely borrowing, and the amount of borrowing;"Good return" means to return quickly and with peace of mind. This "sublimation" can better reflect the core of the Huanbei brand: let users get a better life and achieve a better career in the company of Huanbei. The key to all this is to optimize the product experience and improve the quality of service.
In the digital age, customer service is a window to show the strength of technology. How to use digital channels to provide customers with a better service experience has become the goal and direction pursued by every customer service worker. Taking Huanbei as an example, it has built a new diversified customer service carrier, including first-class customer service robots, manual customer service, etc., to achieve 7*24-hour all-weather service capabilities, and respond to questions raised by users at any time. Among them, the customer service robot with powerful semantic recognition technology can accurately understand the user's language, dig out and discover the user's real service needs, and carry out multiple rounds of dialogue to accurately solve the problem, completely bidding farewell to the phenomenon of "awkward chat" with the customer service robot.
In the context of the data era, the risk of personal information leakage is also increasing, and for the protection of personal information that users attach great importance to, we also give full play to the advantages of independent science and technology, and independently retain user behavior data in the "black box", and manual personnel have no right to interfere, and it is even more impossible to obtain data, so as to put user information in a highly secure environment in the first step of information acquisition. In the information transmission link, all user information is encrypted and transmitted to a third-party cooperative institution with financial qualifications for system storage. For data, transactions and system communication of cooperative institutions, in addition to HTTPS and limited IP, SSL encryption is also made for the application layer to effectively prevent the risk of data leakage in communication.
Fintech empowerment refers to improving the efficiency and quality of financial services through technology to meet the changing needs of customers. In the general environment, financial technology has reshaped the development pattern of the financial industry, accelerated the construction of service channels, and optimized financial products and services. In the case of Shuhe Technology, it makes full use of financial technology, takes business process reengineering as the core, and high-quality data management empowerment as the main line to provide consumers with a service experience of "borrowing and repaying".