In order to further standardize the requirements for handling government services, improve the resolution rate of public appeals, and boost the quality and efficiency of government services. The Pioneer Huizhi Service Sub-center of Caiyuan Street, Taishan District, held a business exchange and training meeting for all staff to help the people's livelihood in 2024 get off to a good start.
The business exchange meeting mainly focused on the key points of reply to different types of work orders, the precautions for replying, the timeliness of refunds, the basic satisfaction of work orders, and the re-handling of unsatisfactory work orders, etc., and carried out detailed training on the assessment focus and scoring methods of various assessment indicators such as the newly adjusted satisfaction rate for the first time, the satisfaction rate for re-processing, and the resolution rate. At the same time, the staff of the sub-center communicated and exchanged views on the key and difficult problems that have been reflected in the recent past, discussed solutions, and effectively handled difficult things and solved problems for the masses. This exchange and training meeting provided strong guidance for improving the business level of the staff of the sub-center and doing a good job in handling work orders.
In the next step, the Caiyuan Pioneer Huizhi Service Sub-center will further strengthen its responsibility, innovate work ideas, continue to increase the intensity of problem resolution, and strive to respond to the demands of the masses with speed, strength and temperature, so as to ensure that the reasonable and legitimate demands of the masses are effectively resolved. (Popular news client reporter Cao Rufeng correspondent Li Xiaoyu reports).