Mr. Hu from Jinan spent more than 1.2 million yuan to pick up a brand-new Cayenne at the Porsche Centre in Licheng. But who would have thought that not long after the car drove out of the 4S store, there was a "strike". Mr. Hu laughed at himself helplessly: "I spent more than one million yuan and only bought a Porsche ten-minute experience card!."”
Speaking of this, Mr. Hu was angry: "I ordered a 2024 **Cayenne at this 4S store in August, waited for many months, and finally mentioned the car on December 11. I drove out in a hurry, but after only three or four kilometers, the engine fault light came on and the car shook violently. I hurriedly called the 4S shop **, and they asked me to drive the car back to check. ”
After Mr. Hu's car was towed back to the 4S shop, it has been parked there. He told us: "Now the car can't even ignite, it's not responding at all. At that time, it was fine when I drove out, but suddenly it started to shake, and the fault light also turned on. The car still moves when I step on the accelerator, and as soon as I release the accelerator, it turns off. They kept trying to get a fire and later said the starter was broken. ”
The matter reached the general manager of the Porsche Centre Licheng, who said that he would provide a solution as soon as possible. Mr. Liu, the technical supervisor, also rushed to the scene, and after some inspection, he gave a preliminary judgment: "According to our test results, the fault code shows that there is a problem with the engine starter, the lack of fire in the four, five or six cylinders, and the lack of fuel." We suspected that there was not enough fuel, so we tried to refill the fuel a few times and ignited, but the starter still didn't respond. ”
Mr. Hu was obviously not satisfied with this explanation: "Their overhaul process is too rough!Knowing that it would not be able to hit the **, he also forcibly ignited, resulting in damage to parts and depreciation of the vehicle. Who will bear this loss?Mr. Liu insisted that their operation was in accordance with the regulations.
When the two sides were arguing, the market manager Ms. Liu also rushed to the scene. "Porsche's solution was to go through a standard technical teardown for further testing before we could give the final result," she says. Because we are not sure what the specific problem is, we still need to be professionally disassembled before we can give a clear answer to the customer. ”
In order to solve the problem as soon as possible, Mr. Hu and the staff of the 4S store began to sit down and negotiate. Mr. Hu said: "Although I don't approve of the dismantling, I can only accept it in order to find out what the problem is. If there are no problems after dismantling, then I may have to negotiate the cost of travel for these days;If the problem is found to be serious after dismantling, my request is to return the car. ”
Mr. Wang, Sales Manager of Porsche Centre Licheng, also said: "We will actively cooperate with Mr. Hu to identify the vehicle problem first and then come up with a feasible solution as soon as possible. We will also propose some compensation plans to satisfy Mr. Hu. ”
Although this car-buying turmoil has come to an end temporarily, it has brought a lot of trouble to both parties. For consumers, buying a car is a happy thing, but if you encounter quality problems, it will be very annoying. It is hoped that all car companies can pay attention to product quality and strictly control the production process, so that consumers can truly enjoy a safe, comfortable and pleasant driving experience.