The reason for the ineffectiveness of process quality management is not clear for two and eight is not done
Process quality supervision is a systematic, independent, documented work, the process quality compliance and promotion has a very important role, not only to reduce the probability of process quality accidents, but also to supervise the process of personnel quality awareness of the improvement, to achieve the goal of quality improvement, cost reduction, efficiency increase, but also to further improve customer satisfaction and loyalty to the company, therefore, we must attach great importance to the process quality supervision from the ideological point of view, in order to achieve the above effects and goals.
The reason why some companies have failed to achieve the expected effect of process quality supervision and the effect of doing more with half the effort is mainly because:
Two are not clear. First: it is not clear the key content of the quality supervision of the production process on the same day.
As a process quality supervisor, before going to work every day, we must accurately understand the specific categories, process requirements and key points and difficulties of process quality management produced in the workshop on the same day, and if necessary, these key points and difficulties will be highlighted in the record to ensure that the process quality supervision is covered in place to prevent any mistakes.
The most feared thing about process quality supervision is that it is not clear about the focus of process quality supervision, and it is just a cycle of supervision and inspection at the production site like a machine every day.
Second: it is not clear what the quality of the products produced on the day is the customer's concern.
Different customers have different concerns about the quality of the product, as a process quality supervisor, before going to work every day, we must accurately understand the key content that the customer pays special attention to in terms of quality of the category produced on the day, as the key content of the process quality supervision, carefully and attentively supervise and inspect, and do not allow any negligence and contempt, leakage and omission, otherwise it may lead to the quality of the product does not meet the customer's requirements and cause customer dissatisfaction;Secondly, for customers, it is also very hoped that enterprises can take the quality focus of customer attention as one of the key points of process quality supervision, effectively reduce the quality risk in the process of cooperation with enterprises, and reduce the quality management cost of customers to the best businessmen.
Eight didn't do it. First, the results of the previous quality control were not used as input for the day.
Process quality monitoring is a coherent process.
It is important to take the process quality supervision results of the previous day as one of the key inputs of the process quality supervision work of the day, so as to effectively prevent the process quality abnormalities found yesterday from recurring in the production process of the day, and at the same time can effectively improve the quality and efficiency of the process quality supervision work of the day.
The biggest reason why the process quality supervision of some enterprises has not achieved the expected results, and the abnormal recurrence of the same process quality, is that the process quality supervision work is not coherent, and there is a situation of disconnection.
Second: the results of quality supervision are not fully communicated with the on-site manager.
Process quality management is a matter for all employees on the production site, not only for the operators, especially for the managers of the production site, we must find a way to make them pay attention to it ideologically, so that the quality management performance of the process will be effectively and continuously improved, otherwise, it is difficult to achieve it by the process quality supervisor alone.
Therefore, after the end of each process quality supervision, we must summarize, summarize and analyze in a timely manner, and fully communicate with the on-site managers as the results, think and discuss improvement measures with the on-site managers when necessary, and jointly promote the improvement and improvement of the process quality management with the on-site managers.
Third: the process quality supervision has not formed a real closed-loop management.
Process quality supervision is a systematic work, and closed-loop management must be formed in order to achieve the effect of process quality supervision.
Closed-loop process quality monitoring should include:
Planning steps (mainly including the purpose of process quality supervision, supervisors, cycles, content, result classification and abnormal situation handling requirements).
Implementation steps (according to the results of the plan to the production site to strictly implement the implementation of the process quality supervision plan).
Summarize the analysis steps (at the end of each supervision, it is important to summarize the analysis in a timely manner, especially the process quality anomalies found).
Track improvement steps (according to the anomalies found by process quality supervision, classify and track until the anomalies are completely resolved).
Fourth: the results of process quality supervision are not publicly displayed in the workshop.
The purpose of process quality supervision is to further improve the quality awareness and quality responsibility of all employees in the production site, gradually realize the quality culture of full participation, and move from passive quality management to active quality management.
Therefore, the results of daily process quality supervision must be disclosed in an appropriate way, so that everyone on the production site is aware of the quality abnormalities in the production process
Fully arouse the ideological attention of the responsible person to prevent the same process quality abnormality from appearing again in their own work.
Let all employees learn lessons from their thoughts and actions, take them as a warning, and avoid similar quality abnormalities in their own work.
Fifth: the results of process quality supervision were not used as input for the pre-shift meeting.
The most important role of process quality supervision is to help all employees on site to further improve their quality awareness, effectively ensure the compliance of process quality, and meet customer needs.
Therefore, the results of process quality supervision must be one of the key inputs of the next day's production pre-shift meeting, so that everyone can be aware of the quality abnormalities in the production process of the previous day and the consequences caused by them, and they must be avoided in the production process of the day and must not appear again.
Sixth: the anomalies found in the process quality supervision are not eliminated in essence.
The abnormal situation of process quality is not necessarily the responsibility of the production site, but may be caused by the responsibility of other functional departments, such as:
Program Management Department.
Process Technology Division.
Business Management Division.
In order to completely eliminate the quality anomalies in the process, it is necessary to conduct in-depth analysis to find out the causes, find the real causes and responsible departments, and urge the responsible departments to take improvement measures to cure the root causes.
Seventh: The results of process quality supervision are not used as input for workshop training.
Quality management is inseparable from training.
How to make quality training effective?
How do you make quality training achieve the desired goals?
How to make quality training a powerful assistant for process quality management?
How to prevent quality training from going through the process and engaging in formalities
How to prevent the situation of quality training and enterprise needs from two layers?
The only way is to plan the content of quality training in combination with the actual situation of the enterprise to ensure the compliance, suitability and effectiveness of the content of quality training, especially for the quality training of the production team.
Therefore, it is important to use the results of process quality supervision as input to the quality training of the production team.
Eighth: the results of process quality supervision are not included in the scope of quality incentives.
If the results of process quality supervision are not held accountable, it will inevitably lead to the production team not paying attention to quality management
The production team didn't feel what benefits could be gained by doing a good job of process qualityWhat is the responsibility for not doing well in the quality of the process?
Therefore, it is necessary to incorporate the results of process quality supervision into the scope of quality incentives, so as to truly achieve the goals and effects of process quality supervision. (*Make management simple, effective, and standardized).