As we all know, China's health food industry started late, but it is developing rapidly. In recent years, the annual revenue and output value have reached a new high, and it has truly become a major health food country in the world. However, at the same time as the rapid development of the health food industry, the disadvantages of the industry have always existed, and the health food industry is experiencing a stage of removing the false and retaining the true.
Around health food, the supervision of ** and society has never been relaxed. In recent years, the state has promulgated a number of policies to supervise the health food industry from various aspects, such as the detailed rules for the review of health food production licenses, the rectification of false publicity of health food, and the marketing of health food. In order to better guide the healthy development of the industry, the China Health Care Association and other relevant institutions are responding to the regulators' severe crackdown on illegal acts, while also actively speaking out to maintain the stability of the industry.
On December 22, at the third executive council meeting of the fourth council of the China Health Care Agreement, the governing units mentioned in the meeting that issues such as industry norms, integrity and self-discipline were mentioned. In the view of Zhao Dapeng, general manager of Yuzhilin Pharmaceutical, no matter how large or small an enterprise is, no matter what stage of development it is in, only when it respects consumers from the bottom of its heart, adheres to integrity and self-discipline, operates in accordance with laws and regulations, and evaluates all behaviors and activities of the enterprise based on consumer satisfaction, can it develop good products, produce good products, and serve consumers for a long time, and only in this way can enterprises develop high-quality development for a long time.
As a traditional Chinese medicine health food company founded in 2006, Yuzhilin has always adhered to the health positioning, practiced compliance construction with positive actions, and provided health management services and modern Chinese medicine products for millions of consumers across the country. In order to make the products more professional and refined, so that consumers can use them more assured, Yuzhilin is based on industry norms and has been exploring on the road of health research. Yuzhilin first adheres to the first element of quality, and the internal control standard of raw materials is higher than the national basic standard. In production, the implementation of CCP critical control point management mode, two-hour shutdown self-inspection, the whole process to ensure product quality;Actively implement the supervision and management regulations on the main responsibility of food safety, carry out daily control, weekly inspection, and monthly scheduling, implement five-level self-inspection, follow-up and "look back" confirmation of corrective and preventive measures, and ensure product qualityTake multiple measures to improve the quality awareness of all employees, and consolidate the foundation of quality management through training and communication between upper and lower processes. In terms of scientific research, it has successively established a joint laboratory in the field of intestinal tract with China Pharmaceutical University, a collaborative innovation center for large varieties of traditional Chinese medicine and health food, and carried out a series of post-marketing in-depth research with Peking University, Tsinghua University, China Academy of Chinese Medical Sciences, etc.
In terms of integrity construction, Yuzhilin attaches great importance to the construction of a long-term mechanism of integrity, adheres to legal and compliant customer service, formulates 9 major customer service bans, and independently develops ASR automatic speech recognition technology, which is at 0Capture the service tone, voice, and service keywords within 5 seconds to ensure that the service specification is standardized. On the basis of compliance, we insist on providing customers with warm services, and put forward commitments such as "nine yuan and nine first experiences, no money in vain", "in the case of complete product packaging, it can be returned and exchanged within a maximum of 30 days", so as to build a scientific, transparent and safe consumption environment to continuously optimize the consumer experience.
As an important part of the health industry, health food has ushered in new opportunities for development, and at the same time, the health industry has also put forward higher requirements for the behavior of health food market players, the healthy and orderly development of enterprises, the improvement of innovation ability, and the promotion of industrial upgrading. While making unremitting efforts to do its own work, Yuzhilin also actively responds to the requirements of industry standardization, always adheres to industry standards, and contributes to the healthy development of the health food industry with high-quality products and services.
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