Recently, there was an angry incident in the Changzhou government affairs office. When a woman went to run an errand, she was asked by the staff to return supplementary materials several times, and she became angry on the spot and asked the staff why they could not inform all the materials needed at one time. The woman had consulted the procedure beforehand, but when it was her turn, the staff asked her to go and get her ID card, and when she returned, asked for her passport. This frequent request for additional materials made the woman very frustrated and angry, and she burst into tears on the spot and vented her dissatisfaction.
As the old saying goes: "The clerks move their mouths, and the masses break their legs." This scene was staged again in the Changzhou government affairs office hall, which made people sigh that it was not easy to do things. In modern society, people need a lot of materials and cumbersome processes. **Put forward the slogan of "run at most once", aiming to simplify the work process and reduce the fatigue of the masses. However, in reality, such scenarios are not uncommon. Like this woman, the people who came to do the work hoped that the staff would be able to inform them of the required materials at one time. They believe that the efficiency and attitude of the whole process determine the smoothness of the whole process. Therefore, for the staff, the efficiency and service attitude are important criteria to measure their work ability.
In Zhejiang, where I live, I put forward the concept of "running at most once", which was unanimously praised by the masses. However, under the slogan of this government affairs hall, the words "one thing at a time" give people a sense of irony. No matter how good the slogan is, if it can't be implemented, it's just a dead letter. For the staff in the office hall, high efficiency and good attitude are the key to winning the recognition of the masses. Staff should understand that while they are often exposed to various processes, the people who come to work do not necessarily understand them. Therefore, when the staff consults, they should clearly inform the public of the materials they need, so as to avoid them running back and forth due to lack of information. We don't expect the staff to tell every detail in advance, but they should be as accurate and detailed as possible to inform the required materials to reduce the number of wrongs for the masses.
However, in many places, there are problems with the attitude of the staff when it comes to treating them. They ignore it, giving the impression of being on top, which is disgusting. We can understand that they have to face a 9-to-5 job every day, and over time, they will become numb. But this is no excuse for making things difficult for the masses. This attitude of indifference and disregard for the masses is chilling. We all know that no matter what we do, the process is the same. Now there is convenient printing technology, and each window can print a convenient manual, record the required materials in detail, and provide a reference for the masses who come to consult. In this way, we can not only improve work efficiency, but also reduce the troubles of the masses.
The slogan of "running at most once" put forward by Zhejiang ** has achieved good results in the early stage and has been recognized by the masses. However, in other places, many ** departments have simply followed this slogan, but in practice, they have not achieved the purpose of truly simplifying the work process. This discrepancy between imitation and actual action is like an example of imitating oneself. Only by truly standing in the perspective of the masses, deeply understanding the needs and difficulties of the masses, and thinking about problems with heart, can we truly change the cold working environment and warm people's hearts with warm and sincere service.
Some people use the power in their hands to see it as a pleasure to offer difficulties to people, and this behavior under a dark mentality will not be welcomed anywhere. Staff should always remember that their role is to serve the people, not to make things difficult for them. Only by truly caring for the masses and satisfying their needs can we win their recognition and support.
All in all, the incident in the Changzhou government affairs hall once again aroused people's attention to the efficiency and service attitude. The masses hope that they can inform the required materials at one time to avoid unnecessary trouble. **Staff should enhance their sense of service and truly care about and meet the needs of the masses. Only in this way can we establish a good working environment and improve the satisfaction and trust of the masses. It is hoped that the best departments at all levels can take this as a warning, improve their work attitude, and truly do things for the masses, instead of letting them break their legs.