CarsAs important as modern societyTransportationtools have brought great convenience to people's travel. However, in enjoymentCarsWhile bringing convenience and comfort, we also have to face some of these problems, such as vehicle breakdowns and complaints. Recently, the car quality network announced the list of model complaints in July, which aroused people's interest inCarsAttention to quality and after-sales service. This article will analyze and summarize the top 10 on the list.
BYDAs a representative of China's own brands, it has always attracted much attention. However, in recent months,BYDThe performance of the model on the complaint list is worrying. EspeciallyBYD Song plus new energymodels, which received 1,182 complaints in July, were mainly caused by conversion failures in hybrid mode, i.e., frequent engine restarts in EV mode. This problem is not only present in the 2021 modelDM-i110KM flagship plus, also involvedBYD HanTang New EnergySong Pro New EnergyandQin plusand other models. This situation needs to be paid close attention to by the brand side, and the quality control and after-sales service should be strengthened to avoid the further expansion of the problem.
BYDAs a representative of China's own brand, in ChinaCarsIt has a wide range of popularity and good reputation in the market. However, in the near futureBYDThe model's performance on the list of complaints was a bit disappointing. EspeciallySong plus new energymodel, in July the number of complaints as high as 1,182, become a "regular customer" on the complaint list. The complaints mainly focused on conversion failures in hybrid mode, which is manifested in frequent engine restarts in EV mode. This issue is not limited to the 2021 modelDM-i110KM flagship plusmodels, but also affectedBYD HanTang New EnergySong Pro New EnergyandQin plusand other models. This phenomenon givesBYDBrands have brought a lot of challenges, and there is an urgent need to strengthen quality control and after-sales service. Only by paying attention to problems and solving them in a timely manner can we ensure the rights and interests of consumers and the good maintenance of brand image.
ExceptBYDIn addition, there is another brand that is also attracting attention, and that isBYDof sub-brandsDENZA AutomotiveDENZA D9It is the brand's flagship model, but it has seen 122 complaints on the complaint list last month, and it is on the rise. These complaints focused on design flaws and air conditioning issues. ForDENZA AutomotiveThis is undoubtedly a worrying signal. The sales volume was not ideal, and now it has encountered complaints, which will undoubtedly put more pressure on sales. Brands should conduct in-depth research, find out the root cause of the problem, and take timely measures to solve it to improve brand image and user trust.
DENZA AutomotiveAsBYDIts sub-brands have always attracted much attention. However, in the near futureDENZA D9The model's performance on the list of complaints has raised some questions about its quality and reliability. Last month,DENZA D9There were 122 complaints and the number of complaints is increasing. These complaints focused on design flaws and air conditioning issues. For a flagship model, this is undoubtedly a worrying sign. Previously,DENZA D9sales failed to meet expectations, and now they are plagued by complaints again, and sales are bound to decline further. Brands should conduct in-depth research, find out the root cause of the problem, and take timely measures to solve it to improve brand image and user trust. Only by continuously improving and perfecting product quality can we win the reputation and market share of consumers.
ExceptBYDwithDENZA AutomotiveIn addition, it also appeared on the list of complaintsFAW Toyota, and the models complained about have been discontinued for many yearsToyota CrownwithToyota Ruizhi。Although these two models have been discontinued for many years, their complaints are still very acute. The main problems are focused on cracking in the dashboard and aging components, especially for the 2005 and 2007 models. This phenomenon raises questions about these two "veterans", and at the same time, it is also rightFAW ToyotaThe brand's quality management has been questioned. The brand should actively respond to consumer complaints and solve problems in a timely manner to improve brand image and user satisfaction.
In the list of complaints, except:BYDwithDENZA Automotive, and an established manufacturerFAW ToyotaAttention has been drawn. What is surprising is that the model complained about has been discontinued for many yearsToyota CrownwithToyota Ruizhi。Although these two models have been discontinued for many years, the sharpness of their complaints is still impossible to ignore. According to the complaint data, the main problems are focused on cracking of the instrument panel and aging components, especially for the 2005 and 2007 models. This phenomenon makes people wonder about these two "veterans", and at the same time, they are rightFAW ToyotaThe brand's quality management has been questioned. After all, the discontinuation of a certain model does not mean that a serious attitude towards quality issues cannot be overlooked. ForFAW ToyotaBrands should actively respond to consumer complaints, investigate the root causes of the problem, and take effective measures to solve the problem to further enhance brand image and user satisfaction.
The list of vehicle complaints is used as a measureCarsThe important indicators of quality and market feedback provide valuable reference and improvement directions for car companies. From the July list, we can see that either wayBYDDENZA AutomotiveStillFAW Toyota, all of them face varying degrees of quality issues and user complaints. ForBYDThe problem of conversion failure in hybrid mode has become an urgent problem for them to solveDENZA Automotivethen you need to look at design flaws and air conditioning issues, whileFAW ToyotaQuality issues such as dashboard cracking and component aging need to be addressed. The solution of these problems not only requires enterprises to strengthen their own quality control and product research and development, but also needs to actively respond to consumer complaints and solve problems in a timely manner to enhance brand image and user satisfaction.
In the face of these problems, car companies should pay close attention to the needs and concerns of consumers, continuously improve product design and quality control, and improve the quality of after-sales service. Only by focusing on users and continuously improving the safety, reliability and user experience of products can we win an advantage in market competition. In addition, the regulatory authorities also need to be strengthenedCarsquality supervision, raise the threshold for market access, promoteCarsThe healthy development of the industry.
Finally, as consumers, we should also have a more rational concept of consumption, pay attention to the quality of the vehicle and after-sales service when buying a car, and choose brands and models with good reputation and quality assurance to ensure their own safety and rights. It is only through joint efforts that we can build a more secure, reliable and trustworthy communityCarsMarket.