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E-commerce low prices have always been a problem that brands are very concerned about. On the Pinduoduo platform, brands can control ** through the complaint process and solve the problem of low-price and indiscriminate sales.
The following is a detailed description of Pinduoduo's complaint process, analysis of complaint acceptance time, and the price control services that brands can seek from third-party companies.
1. Pinduoduo complaint process
There are several basic steps for brands to complain about price control in Pinduoduo:
1.Identity registration: The brand first needs to register an account on the Pinduoduo platform and conduct identity authentication. This is to ensure the authenticity and validity of the complaint.
2.Upload intellectual property qualifications: Brands need to upload relevant intellectual property qualification certificates, such as trademark registration certificates, copyright certificates, etc. These qualification documents will be used to prove the brand's legitimate interest in the product.
3.Fill in the reason for the complaint: The brand needs to fill in the reason for the complaint in detail, explain the situation of selling at a low price and at a random price, and provide relevant evidence materials. The evidentiary materials may include screenshots of the product**, sales links, etc.
4.Submission of supporting materials: The brand owner needs to submit the completed reasons for the complaint and relevant supporting materials to the Pinduoduo platform. The platform will review the submitted materials.
The Pinduoduo platform will review and deal with complaints as soon as possible after receiving them. The specific time limit for handling a complaint will vary depending on the type of complaint.
2. Analysis of the time for accepting complaints
1.Copyright complaints about pirated images: For copyright complaints of pirated images, the Pinduoduo platform will usually accept and handle them within 1-15 working days after the complaint is submitted. The results may include removing the infringing goods, warning the merchant, etc.
2.Fake complaints: For fake complaints, the Pinduoduo platform will also accept and deal with them within 1-15 working days. The platform will investigate the merchant, and if it is confirmed that there is a counterfeit problem, it will take corresponding measures, such as removing the product from the shelves, penalizing the merchant, etc.
3.Trademark infringement complaints: Trademark infringement complaints are usually accepted within 1-15 business days. The Pinduoduo platform will investigate the trademark infringement and take corresponding measures according to the results of the investigation to protect the legitimate rights and interests of the brand.
It should be noted that the above times are for reference only, and the actual processing time may vary depending on the specific situation. During the complaint process, the brand can communicate with the Pinduoduo platform to understand the progress of the complaint.
3. The brand can find a third-party company to control the price
In addition to controlling complaints through the Pinduoduo platform**, brands can also seek price control services from third-party companies. These third-party companies have a high degree of specialization, which can help brands solve the problem of low-price and indiscriminate sales more efficiently, and protect the legitimate rights and interests of brands.
The brand can entrust a third-party price control company to monitor and maintain. These companies usually use data analysis and monitoring technology to monitor the changes on the e-commerce platform and take timely measures to prevent the occurrence of low-price and indiscriminate sales. They will work with e-commerce platforms to ensure that the brand's products** are effectively controlled.
By entrusting a third-party price control company, the brand owner can focus more on product development and brand promotion, and at the same time, it can also improve the efficiency and effect of price control and protect the rights and interests of the brand.