This article**: The people**.
Jiangxi Gao'an. Government services are convenient for the people** to handle complaints immediately.
People** December 22, 2023 10th edition).
Nanchang, December 21 (Reporter **) Since the beginning of this year, Gao'an City, Jiangxi Province has attached great importance to the 12345 government service to facilitate the people's demands, and has implemented the whole process of closed-loop processing of "no lawsuit", "has been filed" and "after lawsuit". In addition to issuing early warnings and reminders for emerging problems, it also vigorously promotes the "handling of complaints as soon as they are received", from acceptance and transfer, coordination and handling to return visits, the whole process is efficient and fast. The ** platform is required to accurately dispatch the appeal to the responsible unit within 1 hour, and the responsible unit will verify the content of the appeal within 24 hours, and complete it at least 1 day in advance within the first settlement period.
For the difficult demands and group appeals within the scope of responsibility, Gao'an has innovatively launched the "first-line monitoring, joint meeting, and letter supervision" and "municipal leaders on-site answering system", realizing the working mode of "answering, assigning, and solving". Among them, for private lending, labor disputes and other law-related and litigation-related issues, quickly transferred to the Social Governance Integration and Linkage Center for people's mediation, arbitration or judicial litigation, to ensure that the public's demands are resolved in accordance with laws and regulations.
In order to promote the continuous review and rectification of problems, and strive to resolve the problem of "post-litigation" of the masses, Gao'an established a "retrospective" tracking mechanism for the handling of 12345 appeals, set up a special supervision class, and conducted a "post-litigation" return visit to the handled appeals, inspected the implementation of the handling of appeals, and held accountable the discipline inspection and supervision departments for those who did not handle the complaints, explained them in place, and resolved them in place, so as to form an effective post-litigation supervision.