The results of the investigation into the beating incident at the Changzhou wonton restaurant have finally come out. The incident occurred at a Qianlixiang wonton shop in Changzhou, Jiangsu Province, where a young man repeatedly asked for vinegar (later found to be scallion oil) when eating wontons in the store, but was warned by the proprietress to add so many ingredients every time. Subsequently, the boss also joined the argument and beat up the customer. Other customers on the side witnessed the whole process and were shocked. The guy wanted to sit down, but the boss pushed him again, telling him to get out of here. The guy tried to leave, but the boss hit him in the head a few times. The guy was worried that the situation would get out of control, and when he got dressed and was about to leave, the boss asked him if he had paid the money. After the guy scanned the code and paid, the store sounded a prompt of "10 yuan for the member", showing that the guy was a member of the store. The guy accidentally bumped into the boss when he went out, and then the boss chased him out and beat him, and some netizens rumored that his front teeth were knocked out.
The guy called the police afterwards and has launched an investigation into it. After investigation, ** found that the guy asked the store to add scallion oil many times during the meal, which caused dissatisfaction with the store. Subsequently, the shopkeeper verbally abused, slapped and shoved the guy, and chased him outside the store. However, ** said that he did not catch up with the guy, and there was no plot of "knocking out the front teeth" in the online rumor. The guy himself also said that he was not injured.
Things seemed to have subsided, but netizens discovered the store's store on Meituan and commented on the store's behavior, with more than 4,000 comments and increasing. Since the names of other stores are similar to this store, other stores have also been affected. The number of views under each comment is also high, some even tens of thousands. The comments of netizens made people laugh and cry.
Subsequently, Qianli Wonton King issued a statement saying that the store was not their direct store, franchise store or cooperative store. The owner of the shop fraudulently used their registered trademark as the shop name without their authorization. They will reserve the right to take legal action.
This incident has aroused widespread concern in the society and has also alerted the owners of the catering industry. As a practitioner in the catering industry, bosses need to have a big picture, especially when facing the needs and requirements of customers. Bosses should be tolerant and understanding of their clients' requests, and should not be angry because of them. After all, not everyone will add ingredients to their restaurant, and sometimes customers ask for it precisely because the side dishes in their store are delicious.
We can see that this incident has had a great impact on society. This is evident in the sheer number of discussions and comments on social media. This also makes people's attitude towards customers and service quality put forward higher requirements. It is hoped that this incident can arouse more people's attention and reflection, and promote the improvement and promotion of the catering industry.
In response to this situation, I would like to ask the readers, how do you think that as a practitioner in the catering industry, you will deal with the needs and requirements of your customers?Do you have any similar experiences or cases?Feel free to share your thoughts and experiences in the comment section!