On January 3, 2024, Mr. Hong complained to us about the power battery problem of his Aion AION S Plus electric vehicle. According to the information provided by Mr. Hong, he purchased the car on August 16, 2022, and began to have the problem of fast power battery loss and shortened range kilometers on December 1, 2023. He said that in the past, it took 70 kilowatt-hours to fully charge, but now it can only be charged about 29 kilowatt-hours to be full. The cruising range has been reduced from 602 km to just 120 km. However, when Mr. Hong sought a solution from the 4S store at Jinjiang Aion Experience Center, he was told that they could not provide any help because the warranty period had expired.
Mr. Hong further described the other problems he encountered, including the black screen of the central control and the failure of the door lock. He was very troubled by the frequent occurrence of these failures and questioned whether the ternary lithium battery of Aion S Plus was a high-quality product. He hopes that the manufacturer can provide evidence of the quality of the battery and solve the problem. However, Mr. Ang's complaints escalated further by the bad attitude and verbal abuse of the staff during his communication with the 4S store.
In response to Mr. Hong's complaint, Auto Complaint Network interviewed a senior lawyer, who made some suggestions on the matter. The lawyer said that according to the "Consumer Rights Insurance**", even if the warranty period has expired, if the product has quality problems, consumers still have the right to request repair or return of the goods. Mr. Hung may consider seeking legal assistance and filing a lawsuit with the court to hold the 4S store and the manufacturer liable.
In terms of faults, Aion S Plus's power battery loses power quickly, the battery full charge degree decreases, and the mileage is falsely reduced, which has aroused widespread concern among consumers. These problems not only affect the daily use experience of car owners, but also have a certain negative impact on the reputation of the Aion brand. As a well-known electric vehicle manufacturer, Aion should attach great importance to product quality and after-sales service, and actively solve consumer complaints and problems to maintain consumer trust and brand image.
It is worth noting that Aion has been performing well in the EV market over the past few years, with sales continuing to grow. However, if Aion fails to address the issues involved in consumer complaints, this could have a negative impact on the sales and reputation of the business. Therefore, we call on Aion to take Mr. Hong's complaint seriously and take measures to resolve the issue as soon as possible to protect consumer rights and corporate image.
Car Complaint Network:
To sum up, Mr. Hong's complaint reflects the problem of Aion AION S Plus power battery and the non-handling of the 4S store. We advise Mr. Ang to seek legal assistance and call on Aion to resolve the issue as soon as possible in order to protect the rights of consumers and the reputation of the company. At the same time, we also hope that consumers can pay more attention to product quality and after-sales service when buying electric vehicles, so as to avoid similar problems.