Recently, we received a complaint about the problem of Li Auto's L8 seat bulge. The complainant, Mr. Guo, discovered the problem of bulging seats six months after purchasing the car, and the problem showed a gradual trend of intensification. However, the after-sales service refused to solve the problem on the grounds of normality, and the attitude was not friendly. Mr. Guo said that as an automobile company, it should actively solve problems from the perspective of users, rather than blindly shirking responsibility.
Looking back on Mr. Guo's car buying experience, he purchased this Li Auto L8 on March 28, 2023, and carried out the first maintenance after buying the car. However, during the six months of use, Mr. Guo encountered a series of problems, including the explosion of the front glass and the abnormal noise of the door panel. Although Mr. Guo took out the insurance to carry out the repairs, the problems themselves raised concerns about the quality of the vehicle.
In the past month, Mr. Guo has been troubled by the emergence of the seat bulge problem. He noticed that the situation of seat bulging was getting worse and that it was taking a toll on daily use. Mr. Guo promptly sought a solution from Li Auto, the 4S shop where he purchased the car, however, he encountered the indifference of after-sales service. The after-sales staff repeatedly emphasized that it was normal for the seat to bulge and refused to solve the problem for Mr. Guo. For Mr. Guo, this problem is undoubtedly an unsatisfactory problem, and it seriously affects his daily use.
As an automotive company, we should always look at problems from the perspective of users and take active actions to solve them. However, Li Auto clearly failed to do so on this issue. Automobile companies should realize that for car owners, any problems that affect the normal use of vehicles cannot be ignored. After-sales service is not only a repair problem, but also an important part of establishing corporate image and brand reputation.
In response to this problem, the Auto Complaint Network consulted a professional lawyer, who made reasonable suggestions on the matter. The lawyer advised Mr. Guo to keep a record of the communication with the 4S store and get in touch with the lawyer as soon as possible. The lawyer can help Mr. Guo understand his rights and interests and provide corresponding legal support. If Li Auto still refuses to solve the problem, Mr. Guo can consider taking legal measures to protect his legitimate rights and interests.
In addition to the seat bulge problem, we also noticed that Mr. Guo encountered other quality problems after purchasing the car. The emergence of these problems not only caused trouble to Mr. Guo, but also had a certain impact on the reputation of Li Auto. As an automobile company, in addition to focusing on sales volume and market share, it should also pay more attention to product quality and user experience. Only by continuously improving product quality and service level can we win the trust and reputation of users.
Car Complaint Network:
In short, the complaint about the bulging L8 seat of Li Auto has triggered our thinking about the after-sales service of automobile companies. After-sales service is not only to solve problems, but also to establish an important part of corporate image and brand reputation. We hope that Li Auto can face up to and solve the problems encountered by Mr. Guo, and also call on other auto companies to strengthen the management of after-sales service to improve user experience and satisfaction.