Can you still recall the scene in the early morning of March 26, at Shenzhen Bao'an International Airport, several nationals knelt down together!
After the incident, a large number of netizens questioned this unwise act: "Dignity is in the **?."
On December 7, due to the incident of "Chinese stay, Japanese go first", Shanghai Pudong Airport once again attracted the attention of many netizens.
The question behind this is, is this due to nationality bias, or is it the wrong behavior of the employee?
Why do flight attendants always favor one side and ignore the other?Who is infringing on the legitimate rights and interests of passengers?
Recently, an online controversy over Juneyao Airlines has sparked widespread attention and discussion. The cause was that a flight attendant of the airline was reported by a passenger and deliberately got into a verbal altercation with the passenger while on the plane and abused the other party. A Chinese passenger named Ms. He was reportedly treated unequally on a Juneyao Airlines flight. She was refused to pay the full amount by the airline on the pretext of "bad faith arrears" and sued her in court. Ms. He initially planned to fly Juneyao Airlines from Shanghai to Osaka, Japan, on December 7.
On that day, Ms. He arrived at the airport on time and noticed that the boarding gate had been temporarily replaced with a D60, but unfortunately the airline did not inform her in time. She had to wait in the departure hall for her flight to take off before checking in. By the time Ms. He arrived at D60, the boarding time had passed. By this time, she had already taken a flight. Concerning concern, Ms. He was also tarnished by a Japanese traveler. Due to the delay of the flight, she could not take the flight smoothly, so the flight attendant asked the ground staff about the situation and asked for permission for Ms. He to take the flight. Despite this, the ground staff handed Ms. He's boarding pass to the Japanese passengers, which gave the Japanese passengers the opportunity to board the plane, but Ms. He was denied and stranded at the domestic airport.
Ms. He expressed strong dissatisfaction with this situation and questioned why this phenomenon of "favoring one side over the other" occurred. Recently, she complained to our reporter, saying that she had suffered many unfair treatments such as plane delays and occupied seats. As far as we know, this incident is not an isolated incident. With the continuous development and improvement of the domestic aviation market, the problem of "unfairness" has also arisen. A large number of passengers on internet platforms say that they often face unequal treatment when flying with certain airlines. Some have even offered to negotiate a settlement with the airline. This situation has prompted people to think deeply about what is causing these injustices
First of all, we must clearly understand that every passenger should be treated equally and service rights. This means that any citizen can enjoy the same rights and freedoms protected by law as any other citizen. Everyone deserves the respect and equal opportunities they deserve, regardless of nationality, gender or other identity attributes. Secondly, in our opinion, passengers also have the right to criticize and complain about the company, because they can get some help in the form of complaints. If an airline turns a blind eye to this, it is obliged to correct its mistake and apologize to the passengers affected by it.
Next, we need to pay close attention to the various issues that exist within the airline. "Do you know how I got rejected?There are reports that Ms. He tried to get in touch with Juneyao Airlines' customer service department, but was met with a cold and even malicious reply. This situation undoubtedly exacerbated Ms. He's frustration and raised deep questions about the quality of service provided by the company.
In the face of such a situation, we strongly recommend that the relevant authorities increase the supervision of the airline industry. Because the illegal operation of airlines has become a problem that seriously affects the development of China's civil aviation transport industry, if it is not rectified in time, it will have a great negative impact on the society. ** and its relevant authorities should strengthen penalties for airline violations, while also ensuring that airlines strictly comply with all relevant laws and regulations to ensure that every passenger is treated fairly. In addition, the news should improve its own quality, enhance the level of reporting, timely and objectively release authoritative information, and publicize regulatory concepts, policy guidance, market rules and safety standards through a variety of ways. In addition, institutions should also take the initiative to play a supervisory role and expose enterprises and individuals that violate professional ethics and legal provisions.
Ultimately, as general consumer groups, we have the responsibility to raise awareness of self-protection and learn how to protect and protect our legitimate rights and interests through legal means Xi. We need to have courage and faith in the face of abuse. When we are faced with unequal treatment, we need not be afraid to file a complaint, we must be convinced that justice will eventually prevail**.
Protecting the rights of passengers is an important issue in society. On this special day, I think we will all feel extremely happy and relieved!It is only when we work together that we can create a just and harmonious society. Let's look forward to this special day.
An occasional incident has sparked suspicion about China's preferential treatment for foreign companies.
Recently, a news related to Juneyao Airlines has aroused widespread attention and heated discussions from all walks of life. There were reports that a female passenger from China was traveling in Japan and was unable to board on time due to a flight delay, but she realized that her seat had been occupied by a male Japanese passenger. Subsequently, the passenger reported the matter to ** through the Weibo platform. The incident sparked a wide discussion in all sectors of society, particularly on the issue of attitudes towards domestic and international passengers.
According to a more in-depth investigation, the incident occurred on February 15. Before the departure of flight HO1678 from Shanghai to Tokyo's Haneda Airport, a female passenger was unable to arrive on time for some reason, resulting in her seat being occupied by another male passenger from Japan.
The sudden incident at the venue caused confusion among the on-site staff and triggered a series of mishandles, including the erroneous change of Ms. He's boarding status to "boarded" and the misissuance of boarding passes without careful verification of her identity when issuing them.
This move made Ms. He laugh, and she asked, "Why is he eligible to board the plane, but we can't?""The staff member explained that he could not board the plane because there was no security screening equipment at the airport, but that there were security personnel on the plane and he could board the plane. The staff member clarified that he was eligible to board the plane because his baggage had already been checked.
Ms. He made it clear: "Since my luggage has already been checked, why can't I board the plane early?"Is it possible to check in early just because he is Japanese?When the staff asked, Ms. He found out that she had found a flight schedule on her ticket online. When confronted with Ms. He's question, the staff member not only did not reply, but continued to use his mobile phone.
This incident spread rapidly on the Internet, arousing the dissatisfaction and complaints of many netizens. A large number of netizens said that Juneyao Airlines' practice was clearly biased and discriminatory, and that they provided extra attention to foreign passengers and showed little concern for domestic passengers.
Some netizens mentioned that when they flew Juneyao Airlines, they also experienced a similar scene: although sometimes they queued together, the staff would give priority to helping foreign passengers board the plane.
Faced with a barrage of skepticism, Juneyao Airlines had to respond, insisting that it was all due to a staff mistake and that they did not show any partiality. However, in a subsequent statement, the company said it had never received any complaints about its aircraft or cabin. Still, the announcement did little to quell the outrage. It is understood that a number of passengers who have flown Juneyao Airlines have revealed that their airlines do provide specific privileges for foreign passengers.
Under the strong pressure of the public, Juneyao Airlines once again issued a statement detailing the whole process of the incident. The statement said that at the airport security check, the staff found that the passengers were not found in the luggage racks and seats on the plane, so they punished them and demanded compensation. The statement stated that because Ms. He's luggage had already been checked, the system had incorrectly marked it as boarded.
In practice, a misunderstanding occurred due to the misjudgment of the staff during check-in and the failure to accurately verify the identity information of the boarder. Therefore, in order to avoid the recurrence of similar situations, airlines should improve the training of employees before boarding, and improve the security screening system and related processes. Now, the employee has been temporarily dismissed and apologized and compensated Ms. He.
While Juneyao Airlines is trying to regain the public's trust in this way, a large number of people still believe that it is just a tactic to divert public attention and evade responsibility.
They held the view that, simply because of a staff error, such a rudimentary mistake should not occur twice in a row at the same time and place. As a result, some people have begun to wonder if Juneyao Airlines has some kind of informal rule or potential rule that gives special consideration to foreign passengers.
This incident is not only a wake-up call for Juneyao Airlines, but also reflects the attitude of Chinese society in dealing with the problems of relevant people at home and abroad. As a developing country, China has an important and special strategic position in the international community. As China's influence on the global stage gradually increases, more and more people have begun to care about domestic and international affairs, hoping to achieve true fairness and justice.
Under the current social background, Juneyao Airlines' move has undoubtedly touched the sensitive points of many people and prompted people to start thinking deeply about the current social phenomenon. Judging from the current situation of China's social and economic development, fairness and justice are one of the basic conditions for building a harmonious society, and it is an important guarantee for promoting the sustainable and healthy development of enterprises. Whether in the business environment or in our daily lives, we should adhere to the principles of justice and fairness, and respect the rights and interests of everyone. As an enterprise, we should also look at the problems of employees with an equal mindset and give them more care and help. Only in this way can our society move forward in a more harmonious and stable way, so as to win the trust and support of more people.
This is a thought-provoking airline service accident.
Recently, a service dispute caused by Juneyao Airlines has attracted the attention of the community. According to news reports, the incident was linked to a possible overselling and subsequent misconduct, which not only caused a lot of trouble for both parties involved, but also revealed some core problems in China's civil aviation industry.
As far as we know, at the time of this incident, the Japanese passenger was holding the correct ticket, but because the staff mistakenly recorded his information and marked him as having boarded, he was stranded at the airport and could not board the plane. In a subsequent survey, it was found that more than half of the passengers said they did not fly according to the flight schedule. At the same time, Ms. He had to delay her trip because the staff had issued the tickets incorrectly. In addition, during the airport security process, passengers may also be penalized for carrying items that do not meet the standards. This situation is clearly a challenge to the professional competence and service commitment of airlines.
Plus, when the staff is confronted with the doubts of their clients, their performance is truly astounding. In the airport's security screening area, a staff member in charge of checking baggage was asked to show his identity before he was allowed to leave, but he refused to show his identity. According to eyewitness accounts at the scene, the staff member did not show up during the entire operation and instead kept playing games on his mobile phone, which makes one have to question his professionalism and professionalism. Similar to this situation is not uncommon in domestic aviation companies, some employees are not interested in work, lack confidence in their future, and even some employees choose to leave the company because they have lost confidence in the future. Such a situation is not uncommon in China's civil aviation sector, but it cannot be tolerated in any other industry.
As we all know, airlines play a key role in the service industry, and they should provide excellent services to meet the needs of their customers. With economic development and social progress, people have higher requirements for the quality of air transport services. Despite this, Juneyao Airlines' performance in this incident clearly did not meet the expected standards. From this crisis, it can be seen that China's civil aviation enterprises still have some problems in service quality, which not only affect the company's reputation and image, but also cause certain losses to the company. Therefore, it is necessary for us to deeply think about the shortcomings of the current airlines in customer service and give practical solutions to them.
First and foremost, airlines have a responsibility to enhance the vocational education and technical skills training of their employees to ensure that they are able to perform their duties accurately and without errors when performing their job tasks.
Next, companies need to build a robust regulatory system and periodically perform internal reviews and quality management to ensure that potential issues can be identified and addressed in a timely manner. At the same time, it is also necessary to strengthen external supervision to ensure that the operation and management of airlines comply with the law. Ultimately, airlines also need to build a fair and transparent accountability mechanism to ensure that any issues are properly addressed when they arise.
Overall, Juneyao Airlines' "let the Chinese stay, let the foreigners go first" incident reveals the various shortcomings faced by China's civil aviation industry in its development process. With the continuous enhancement of domestic economic strength, people's requirements for travel services are getting higher and higher, and in this context, the competition between airlines is becoming increasingly fierce, which makes the service quality of airlines become one of the important factors affecting their survival and development. In order to change the current situation, we must work together to improve the quality of service for airlines in all aspects, so as to gain the deep trust and support of our customers. At the same time, it is also necessary to strengthen the training of flight attendants and continuously improve their overall quality. Only in this way will it be possible to ensure that the air transport industry is on a sustainable path.
Shenzhen Bao'an International Airport