Community grid members enter the community owner group and link up with heating enterprises to reduce the heating complaint rate.
In the past, residents in the community found that the heating was not hot and did not know who to find, but this year, the problem was quickly solved by directly @ the community grid staff or the employees of the heating company in the owner group. "This is the biggest change in heating this year. This year, all districts pay special attention to the joint role of streets, communities and heating enterprises, and pull community grid workers and maintenance personnel of heating enterprises into the owner group, find heating demands at the first time, and solve problems at the grassroots level in a timely manner. ”
Wang Hongbin, director of the heating business development department of Shenyang Urban Public Utilities Development Center, said that after opening the bolt for one month, in accordance with the requirements of the municipal party committee and the city, the city's heating work has basically maintained a stable operating state, and the amount of heating failures and heating demands has been greatly reduced year-on-year.
Zhang Feng, head of the Dadong District Heating Office, said that before the start of heating this year, they asked heating companies to link up with the community, post convenient service cards on the public notice boards of each unit of residential buildings, and let maintenance personnel join the owner group to keep abreast of the heating situation. Through the effective publicity of the community, let the residents know who is in charge of the heat exchange station and heating company in the community, who to pay the fee to, and who to find for maintenance. In this way, the heating problem is solved without leaving home. "This year, the number of our appeals is significantly lower than in previous years, and it is 57% lower than last year6%。”
Zhang Feng said that in addition to the staff of heating enterprises, community grid members have also joined the owner group, and if residents have any demands, they can directly say it in the group, and the grid staff will be able to do a good job immediately. "If residents have any heating problems, they will be told who to contact and how to solve them in the group, which is too convenient and efficient. ”
Zhang Jing, Secretary of the Party Committee of Fujia Community in Dabei Street, also told reporters that the community has always been grid management, and this year the heating work has been added. "There are 9 grid members in our community, who are responsible for 4 communities, and they are all in the owner group. If any heating is not good, say it in the group, and the grid staff will reply as soon as they see it, so as to reduce the intensification of some contradictions and improve work efficiency. ”
Mr. Wang, who lives in Switzerland, told reporters that when he first started heating, there was something wrong with the valve in his house, which led to a decrease in room temperature. "Efficient, convenient, this practice is too convenient. ”
Shen Baoquan** Reporter: Zhang Xiaoning.