Recently, Xinhuanet reported on the mediation of contradictions and disputes in Ancheng Town, our county with the title of "'Looking, Hearing, Asking, and Cutting' to Skillfully Resolve Thousands of Knots".
Since the beginning of this year, Ancheng Town, Pingyin County, Jinan City, Shandong Province, has focused on the four points of "the focus of contradictions, the balance of interests, the psychological buffer point, and the breakthrough point of mediation", summarized the four-character formula of "looking, hearing, asking, and cutting", in accordance with the principle of "small disputes do not go out of the house, and small adjustments do not go out of the grid", according to local conditions, according to the situation, since the beginning of this year, a total of more than 660 hidden dangers of various contradictions and disputes have been collected and investigated, more than 110 disputes have been mediated, 105 have been successfully mediated, and the mediation success rate is 95%.
"Look" on the surface and inside, and find the signs of hidden dangers in time
Ancheng Town has improved the system and strengthened the guarantee, innovated and explored the "1+556" work model, that is, with the goal of building a safe Ancheng, five industrial and professional mediation teams have been established for land acquisition and demolition, labor disputes, marriage and family, people's livelihood security and environmental protectionEstablish the five-heart service concept of "enthusiasm, carefulness, patience, confidence, and reassurance", and create six mechanisms of "first question and responsibility, information exchange, diversion and assignment, analysis and judgment, interview and early warning, and notification and assessment".There are a total of 44 villages and 56 grids in Ancheng Town, and the grid staff gives full play to the advantages of being familiar with people, places and situations, relying on the "grid + ** early warning mechanism, through touching and visiting, collecting all kinds of demands, and changing "waiting for the door" to "active discovery", so that there is nowhere to hide the hidden dangers of contradictions.
"Hear" the sound and move, quickly grasp the demands of the masses
This year, Ancheng Town to build a social governance center as a carrier, to create a "one-stop" service for the acceptance of contradictions and disputes, according to the feedback from letters and visits, judicial and other departments, the town contradiction mediation center according to the risk level of contradictions and disputes, diversion to the village-level "one-stop" contradiction and dispute workstation, the workstation timely dispatched grid members, mediators to go deep into the people's homes to "smell", listen to the "hidden feelings", grasp the "public opinion", and establish "feelings", at the same time, the masses can according to their own demands in the "one-stop" workstation "** consultation" For disputes involving a wide range, a large number of people, and miscellaneous situations, a special "consultation" will be launched, and the key to the problem will be grasped, and the resolution measures will be identified and the disputes will be accurately resolved.
"Ask" to seek strategies, according to local conditions and classification of policies
Inquire and serve the people. In view of the frequent labor disputes in the jurisdiction, Ancheng Town will be led by the director of the labor dispute mediation team according to the field to which it belongs, and will conduct professional mediation in conjunction with industry authorities, enterprises, legal advisers, etc.;At the same time, according to complex contradictions and disputes, the main leaders of the town took the lead and set up a "special working group" to carry out the task of tackling tough problems.
"Cut" into the hearts of the people, comprehensive research and judgment, tracking and effectiveness
Symptomatic diagnosis and practical results. Ancheng Town gives full play to the role of a "one-stop" conflict and dispute mediation center, and sets up a reception point in the reception room for letters and visits, and the staff in charge of the reception should solve the problems of the masses on the spotIf it cannot be solved on the spot, in accordance with the principle of "who receives the visit and who sends the order", the responsibility for the problem is compacted to the department, and at present, more than 50 petition cases are solved on the spot, and more than 20 cases are sent to deal with the orderIn addition, the innovative model of Ancheng Town extends the "first question tentacles" to the village "two committees" and grid members, and regularly carries out the first question business ability and service level training for the "first question" staff, so as to avoid the situation that the village committee (community) asks for help without successAt present, "Lao Xiao Talks" in Beishengjing Village and "Neighbor Lecture Hall" in Dongfenghuang Village have become village dispute mediation brands.
Ancheng Town has established the five-heart service concept of "enthusiasm, carefulness, patience, confidence and peace of mind", adhered to the "three combinations" of legal services, resolving contradictions and disputes and solving the practical problems of the masses, established a one-stop progressive hierarchical mediation dispute mechanism of "comprehensive management leading, letters and visits first, mediation first, and litigation after the conclusion", vertically built a "town-community (village)-grid" organizational structure, horizontally played the role of 56 grid mediation, and formed a network governance system of "one core and multiple cores, two-level linkage, and combination of sections and blocks".Establish a diversified contradiction and dispute mediation team headed by the town political and legal committee and members of relevant functional departments such as the judicial office, police station, comprehensive management office, and petition office, to form a joint work force, promote information exchange and resource sharing between various departments, and follow up the return visit in a timely manner in accordance with the working principle of "who mediates, who pays a return visit, and who is responsible", strengthens the connection and linkage of people's mediation, administrative mediation, and judicial mediation, and strives to resolve contradictions and disputes before they are filed.