Introduction: Wuyue Plaza Qianli Xiang Wonton Shop in Changzhou City, Jiangsu Province has recently caused widespread controversy due to the incident of customers being expelled by adding an extra spoonful of seasoning. The incident has caused extensive discussion among the public about the store's operation and the protection of customer rights and interests. The Maxima Wonton brand has taken a positive attitude towards the incident and promised to strengthen its internal management system to ensure that such incidents do not happen again.
Subject: Recently, a paragraph about the Qianli Xiang wonton shop in Wuyue Plaza, Changzhou, Jiangsu Province has been widely spread on the Internet. This ** records a customer who was reprimanded by the owner for adding an extra spoonful of spice and was told to leave the bill when he was eating. According to insiders in the store, the store is Qianli Xiang Wonton (Wuyue store). The incident immediately caused a strong reaction from the public.
As a well-known chain brand, Qianli Wonton has such an unreasonable business behavior, which seriously infringes on its own reputation and consumer rights. The right of consumers to use condiments freely and the reasonable hospitality that operators should have sparked heated discussions. Many netizens expressed their indignation and condemnation, and called on all parties to jointly protect the rights and interests of consumers. At the same time, some users were suspected of being intimidated by relevant staff when commenting on this matter on the life service platform, which caused people to question the supervision of the platform.
In response to this incident, as a well-known national chain restaurant brand, Qianli Xiang Wonton quickly responded and issued a statement through the official WeChat, making it clear that a comprehensive investigation has been initiated, and the employees involved who violate the principles of fairness and integrity will be seriously dealt with in strict accordance with the regulationsVocational education for employees will also be strengthened to ensure that such incidents are not repeated.
That night, the person in charge of the store and his account manager took the initiative to contact the customer to apologize to the victim for the incident and obtain understanding. In addition, the local market supervision department has expressed great concern about this matter and has intervened to deal with it.
With the development of information technology, the protection of consumer rights and interests is increasing, respecting laws and regulations and business ethics, and safeguarding the legitimate rights and interests of consumers has become the consensus of major industries. Therefore, both businesses and consumers should abide by the concept of fairness, justice and the rule of law in order to build a harmonious and orderly market environment. As consumers, we must also consume rationally and effectively safeguard our legitimate rights and interests.
Summary: However, the Changzhou Qianli Xiang Wonton turmoil has brought negative energy to the society and also caused consumers to have a crisis of trust in the brand store. After this incident, it is hoped that Qianli Wonton can take this as a lesson, strengthen internal control, pay attention to employee professional ethics and literacy training, improve service quality, and regain the trust and favor of consumers with practical actions. At the same time, it is also expected that more merchants can adhere to their business duties, abide by laws and regulations, provide consumers with better products and services, and create a fair, just, harmonious and symbiotic business ecological environment.
The customer ate the wonton and added more seasoning, and was pushed by the boss