After the Spring Festival, the number of returning people surged, and the trains were overcrowded, and many passengers were forced to choose standing tickets and spend a little extra money to make do with the dining car. This was originally understandable to everyone, but unexpectedly, because of the "ownership" of the dining car, there was a fierce quarrel between the passengers and the flight attendants, and even caused an uproar on the Internet.
In the early morning of February 21, on the K511 (Shanghai South to Haikou) train, a passenger who was resting in the dining car was too noisy with the attendants who were eating in the carriage, and scolded them to leave the dining car: This is the place where the passengers eat, not the place where you stay, you are the waiter!
The remarks sparked a heated verbal altercation between the two sides, and the passenger felt justified and recorded the dispute and uploaded it to the Internet, but instead of receiving support from netizens, it was criticized.
* Shows that the passengers are young and vigorous, and their attitudes are tough, while the flight attendants appear much calmer. During the altercation, the passengers were aggressive, and the flight attendants tried to resolve them calmly, but the passengers did not appreciate the argument and became more and more angry. In the end, things developed to the point of no control, and the Changsha passenger section of the Guangzhou Railway had to make a penalty decision.
This incident has made us reflect a lot. There is no distinction between high and low occupations, and all walks of life have their hardships and difficulties. In order to serve passengers, flight attendants often need to stay up late to work shifts, which is to provide passengers with a better service experience. We should understand and respect them, not rashly blame and blame.
At the same time, as passengers, we also need to be rational and friendly. In the face of problems, you can choose a more gentle way to solve them, rather than blindly being tough and arguing. Building a harmonious society requires everyone's efforts, and I hope that everyone can empathize with each other and resolve disputes with a more rational attitude when encountering problems.
What do you think about this incident?