Sometimes, we really need to empathize more, especially when dealing with those who are workers in the service industry, we must have more respect, tolerance and understanding, and we can't be arrogant and domineering.
Recently, on the K511 train, the dispute between the passenger and the crew has attracted the attention of many people.
The incident started when a male passenger was dissatisfied with the noisy eating of several flight attendants in the dining car, so he reminded them to be quiet.
A flight attendant said: We handed in ** at 12 o'clock in the middle of the night, what's wrong with having a supper?
So the two sides refused to give in, and a fierce quarrel broke out, and the male passenger replied:"You're a service staff, and this isn't a place for you to eat at all, do you understand? This is where the passengers eat, and you go somewhere else. ”
The other flight attendants saw that the man's behavior was very funny, so after arguing a few words, they chose to remain silent. However, the previous quarrel was obviously angry with the male passenger, so he chose ** this matter, and also said that the crew on the train had a very bad attitude.
The man originally thought that he would get support from many people, but he didn't expect that there was a lot of scolding, and the comment area was full of accusations.
Although the man is the party of **, it is not who shoots ** who is justified, the eyes of the masses are bright, and they can see at a glance that it is the man who is making trouble unreasonably.
Netizens commented that the current passengers really regard themselves as guests, what happened to people's meals, is there anything wrong? It's really speechless. Some netizens said, where do you see the loud noise? If it is not right to make a loud noise in the sleeper car, the dining car is a public place, and it is normal for people to eat and speak. I don't know how this passenger got to the dining car, I think the dining car is loud, you can take a special train.
Some netizens ridiculed that some people are not tolerant at all, and regard a seat bought for 15 yuan as first class.
However, some netizens are worried that this incident will have an impact on those crews, even if it is not their fault, if the railway department will punish them for this, then they will really be wronged!
However, what are you really afraid of, what are you coming, what netizens are worried about still appearing,On the afternoon of the 22nd, the Changsha passenger section of the Guangzhou Railway made a statement on this matter.
According to the report, these flight attendants were still affected, and the department criticized and educated them and assessed them, and also expressed a sincere apology to the affected passengers.
As soon as this result came out, netizens expressed their dissatisfaction, and they all ran to the comment area to complain about the flight attendant concerned!
But this matter seems to have come to an end, but this incident has also exposed some problems in the railway department, that is, it has always been the case when dealing with similar incidents, as long as there is a complaint, regardless of the indiscriminate, you must apologize to the passengers, belittle your own employees, as long as the passengers withdraw the complaint, you can do anything, and never maintain the self-esteem of employees.
Of course, this male passenger didn't get any bargains, and the ** posted was reported by righteous netizens, 1The 90,000 comments were almost all sprayed on him, and in the end, he couldn't stand the accusations of netizens, and the comment area closed with tears can be seen to be admitted.
When you go out, you still have to be more understanding and tolerant, there is no need to compare, but it seems that you are narrow-minded, only by respecting others first, can you win the respect of others.