The tourism dilemma: when the official laziness copes with the battle for justice
The trip to Lijiang for a family of five was supposed to be a good memory, but because of an unpurchased bracelet, it got into a dispute with the tour guide, and the direction of the incident also reflected the attitude of the local authorities to deal with the problem.
The origin of the dispute and the family's demands.
In Lijiang, Yunnan Province, the family of five had an upset with the tour guide for refusing to buy an expensive bracelet on the way, and filed a complaint with the relevant authorities. Despite the unhappiness in their hearts, the family's appeal was simple - a face-to-face and sincere apology. However, this should be a basic way of respecting and solving problems, but it was not realized in the first official response.
Official slowness and growing discontent.
Four days after the incident, as the discussion on the Internet heated up, Lijiang Cultural Tourism officially said that the matter had been filed. The speed with which the authorities dealt with the dispute and the efficiency with which it was filed is questionable. It has been a few days since the incident, and it has only been with strong concern from the community that it has realized that this is a case that should be taken seriously. Feeling particularly bored and disappointed, the family members canceled the rest of the trip and ended the trip early. The handling of this incident reflects that Lijiang Cultural Tourism is lagging behind and lacking in its sense of responsibility for dealing with tourists' complaints and pursuing a better travel experience.
The official response to a clear violation of the law.
The response of the local authorities after the intervention was even more provocative, and the tour guide failed to apologize because he was leading the group, which seems to show a tacit attitude of the official attitude towards the relevant behavior. Not only that, but the road to protecting the rights of the victim's family is even more difficult, and their ** was removed from the shelves on the grounds of suspected infringement, revealing the inequality in the handling of the matter and the hardship of rights protection.
The deep manifestation of a case.
The development of this event is more than a simple record of individual cases. It reflects the attitude of a local government towards tourism disputes, and also reveals the difficulty of defending rights in the context of the service industry. Functional departments seem to be deficient in terms of real endogenous dynamics, and such attitudes can often be reflected in a small case of the way the entire regional government works.
A mirage where justice is hard to find.
In such a tourism environment, the rights and interests of ordinary tourists face various challenges. Rights protection should not only rely on chance, online voice, personal fame or luck, but also need a more fair, efficient and sincere functional department and official system. In each case, we can gain insight into the strength and sincerity of a local official, and show the true face of its service to the people.