In order to further implement the "customer-centric" service concept and improve the quality and level of customer service, China United Property & Casualty Insurance's "Good Car Owner, China Travel" auto insurance brand service project has integrated and upgraded the key aspects of auto insurance services. China United Property & Casualty Insurance is committed to providing consumers with comprehensive insurance protection and a high-quality service experience of "fast, simple and warm".
Fast – Payouts are fast. Through online claims, China United Property & Casualty Insurance Company can quickly complete the payment of compensation; For personal injury cases below 5,000 yuan, after negotiation and mediation, China United Property Insurance will directly pay on-site compensation for consumers. This improvement simplifies the process, dramatically shortens the payout time, and shows that there is no end to the possibilities of car insurance services. China Property & Casualty's goal is to provide customers with greater peace of mind, peace of mind and peace of mind.
Simple – easy to operate. China United Property & Casualty Insurance provides customers with simple services such as one-click insurance, one-stop maintenance and nationwide compensation payment, bringing customers a convenient experience without induction. Customers only need to dial** or use the "China Insurance" WeChat mini-program to easily complete the insurance, and truly realize the immediate investment and insurance. In addition, in the case of non-local insurance, China United Property & Casualty's "Nationwide Compensation and Payment Service" can also solve customers' worries.
Warm - service warms the heart. China Property & Casualty Insurance's national customer service**95585 is on standby 24/7 hours a day, and customer service representatives provide one-to-one special services. The "China Insurance" Mini Program can also provide value-added services such as "Service Guide" and "Service Supervision Card", "Personal Injury Green Channel" emergency prepayment, legal assistance, 50 kilometers of roadside assistance nationwide, and 30 kilometers of driving on behalf of customers in more than 200 major urban areas across the country.
Since 2013, China Property & Casualty has launched the brand service project "Good Car Owner, China Travel" in response to the core service demands of auto insurance customers. The project is committed to providing customers with fast, convenient, worry-free and reassuring services, and has won praise from customers after nearly 10 years of continuous optimization.
Focusing on the issues that customers are concerned about, such as "faster claim settlement, simpler procedures and warmer service", China Insurance Guangdong Branch starts from the three key links of underwriting, claims settlement and value-added services to improve customer experience, meet customer expectations, and continuously make new breakthroughs on the road of exploring customer relationship management.