On the day of the Spring Festival reunion, the wanderers rushed home.
The 2024 Spring Festival travel is the first normalized Spring Festival travel after the transition of epidemic prevention and control, and passenger travel by railway and civil aviation has shown a growing trend. In order to make the return of thousands of passengers smoother and more convenient, the reporter sorted out a list of convenient measures and travel reminders for railways and civil aviation.
Civil aviation: Baiyun Airport picks up and drops off passengers may hit a record high.
In 2024, the Spring Festival travel will last for a total of 40 days, and Baiyun Airport plans to take off and land more than 60,000 flights, with an estimated pick-up and drop-off of more than 9.1 million passengers, and the highest single-day passenger flow is expected to reach 260,000. The total number of Spring Festival passengers, the number of single-day flight takeoffs and landings, and the single-day passenger flow are expected to hit a record high.
More than 300 overtime flights per week, and the capacity of "Jingguangfei" is sufficient.
In order to ensure that it may be the "hottest" Spring Festival transportation in history, Baiyun Airport has formulated a Spring Festival transportation guarantee plan in accordance with the work standards of "the highest standards, the strictest requirements, and the most practical measures", and made adequate preparations.
Before the Spring Festival, Baiyun Airport has carried out a comprehensive inspection and maintenance of the elevators, baggage systems and security inspection equipment in the terminal building to ensure that they are in good operating condition; Conduct emergency response drills for special weather, flight delays and other special circumstances to ensure that emergency measures are timely and effective; During the Spring Festival travel period, the airport will work with the public security organs to strengthen patrols and precautions in public places in terminals and parking lots to create a safe and secure travel environment.
Relying on the coordination platform of the Transportation Management Committee, Baiyun Airport, together with air traffic control and airlines, makes good use of the "nearby take-off and landing" flight procedures and flight collaborative decision-making mechanism to continuously improve the ground operation efficiency of flights, so as to truly make flight take-off and landing efficient and passengers travel smoothly.
In order to meet the hot market demand, Baiyun Airport actively assisted airlines in launching overtime plans to increase capacity by increasing the frequency of flights and changing wide-body aircraft.
For example, China Southern Airlines has launched a direct express line from Guangzhou to Beijing, Shanghai, Hangzhou and other popular cities, and United Airlines has launched a direct express line to Beijing, each express line has at least 18 round-trip flights per day, and passengers can enjoy exclusive check-in areas, fixed or convenient baggage carousels, more convenient security lanes and boarding areas. According to the overtime plans of major airlines, Baiyun Airport will have more than 300 overtime flights per week during the Spring Festival transportation period, which will be adjusted in time according to the passenger flow to ensure sufficient capacity during the Spring Festival transportation period.
The city terminal has launched a free "peace of mind pick-up" service for the elderly and children.
This Spring Festival, Baiyun Airport has specially launched a number of landside public transportation guarantee measures to make the connection between air and ground transportation more silky, whether it is foreign passengers arriving in Guangzhou who want to have a "peripheral tour", or passengers from cities around Guangzhou "flying through Guangzhou" will be more convenient.
Baiyun Airport has cooperated with online car-hailing platforms to set up special pick-up points for online car-hailing on the first floor of the P3 parking building and the first and third floors of the P8 parking building.
In terms of taxis, Baiyun Airport cooperated with the Guangzhou Municipal Transportation Bureau to allocate capacity in advance to avoid "interruption" of taxis during peak hours. In addition to ensuring the resources of taxis and online car-hailing, Baiyun Airport also coordinates airport buses after the subway is suspended at night, and as long as there are flights, there will be airport express buses to transport passengers to the city and ensure that passengers leave the airport smoothly.
During the Spring Festival travel period, the two terminals T1 and T2 of Baiyun Airport and the six city terminals of Dongguan Nancheng, Zhongshan Yifeng, Foshan Lecong, Huizhou, Jiangmen and Taishan will be free of service for passengers over the age of 65 and children under the age of 12 who are accompanied by the elderly over 65 years old.
The "Transfer-Safe" service includes a dedicated person to assist with domestic check-in and baggage drop-off, as well as guide you to the security checkpoint and boarding gate. The on-site application points are located at the counter of the "Business Travel Integrated Service Center" at Gate 4 on the third floor of the departure hall of Terminal 1, counter F02 at Gate 42 on the third floor of the departure hall of Terminal 2, and the city terminals in 6 places.
The first ride", "overnight" and "special needs" service subdivisions highlight the temperature of Guangzhou city.
For first-time passengers, Baiyun Airport has launched convenient services in the inquiry, check-in and security checks. The "First Boarding Code" is set up at the information counter in the terminal to provide first-time passengers with travel guidance for their first flight (domestic flights). Domestic manual check-in counters will be opened in advance during the morning rush hour, and there will be security channels for first-time passengers in the domestic security check area. First-time passengers can consult the staff for assistance on site.
For passengers arriving late at night or waiting for early morning flights, overnight passenger rest areas are set up in both terminals of Baiyun Airport, so that passengers who need to stay overnight have a comfortable place to rest.
There are 4 free rest areas and 1 paid timed lounge in the T1 terminal of Baiyun Airport, and the free rest areas are located at Gate 20, Gate 27, Gate 33 and Gate 36 on the first floor of the departure hall, which are open 24 hours a day; The timing lounge is located next to the subway entrance on the first floor of the departure hall, and the lounge is equipped with LCD TV, charging equipment, wireless network, etc. in the sleeping cabin, and provides free luggage storage, hot water and bathroom, manual wake-up and other services. The free lounge area in Terminal 2 is located on the second floor of the arrivals hall and is open daily from 21:00 to 8:00 the next day, with loungers, charging facilities, etc.
To provide barrier-free services for special passengers, Baiyun Airport has provided service measures such as a special line for caring services, caring stickers, free wheelchairs, and caring escorts for the elderly, unaccompanied children, sick and disabled passengers, pregnant women, first-time passengers, special needs passengers and other special passenger groups. Passengers can enjoy priority check-in, priority security check, and free battery car service.
Warm tips for taking a flight during the Spring Festival:
Can I bring self-heating items such as self-heating hot pot and self-heating rice?
Self-heating items such as self-heating hot pot and self-heating rice are prohibited from being checked in and carried on board, so it is recommended that passengers go through the security check after eating outside the quarantine area, or remove the self-heating bag inside and carry the remaining food.
What do I need to pay attention to when carrying skincare products on a flight?
When carrying liquid skin care products, the volume of each container containing skin care products should not exceed 100g (ml), if you are carrying excess skin care products, it is recommended to check in your baggage at Baiyun Airport in advance.
Can I carry alcoholic beverages on board?
Alcoholic beverages must be checked in and subject to the following conditions:
1.The label is clear and placed in retail packaging, and the volume of each container must not exceed 5L;
2.When the volume percentage of alcohol is less than or equal to 24%, there is no restriction on the number of consignments;
3.When the volume percentage of alcohol is greater than 24% but less than or equal to 70%, the quantity checked in by each passenger shall not exceed 5L.
Can I bring fresh Chinese New Year goods on board?
Fresh items are not allowed to be carried on board. If you need to check in, you should check with the airline you are flying with to find out the relevant requirements.
What should I pay attention to when carrying a power bank?
Power banks are not allowed to be checked in as baggage, and there are the following restrictions when carrying them on board:
1.If the logo is clear, and the rated energy is less than 100wh (inclusive), it can be carried with you;
2.The marked energy is clear, and when the rated energy is greater than 100Wh and less than or equal to 160Wh, it must be approved by the airline and each person is limited to two pieces.
Passengers with children must do "three things and one attention"!
First, infants and children must also buy tickets, second, relevant identity documents must be brought, and third, infants and children must also go through check-in procedures. In addition, some children's belongings are not allowed on board, such as children's inflatable toys must be deflated before they can be brought on board, and children's toy guns, toy knives and drinks and liquids are not allowed to be carried on board, but can be checked in as baggage.
In general, passengers with children should understand the relevant boarding regulations in advance, prepare documents and luggage in advance, and be aware of the situation and do not panic when boarding.
Don't panic when traveling with pets! Baiyun Airport has a pet travel service area and a "dedicated toilet".
On the eve of the 2024 Spring Festival, China Southern Airlines (hereinafter referred to as "China Southern Airlines") officially launched a pet travel service area at Terminal 2 of Guangzhou Baiyun International Airport to better meet the personalized needs of passengers flying with cute pets. It is reported that China Southern Airlines is the first airline in China to land an exclusive pet function service area in the airport.
Located in the baggage claim area of Guangzhou Baiyun International Airport Terminal 2, China Southern Airlines' "Pet Paradise" has carefully set up a cute dog extraction area and a cat star extraction area to provide a comfortable environment for passengers waiting for their pets to be delivered.
In terms of exterior design, the pet service area selects green and earth colors as the main colors of the design, and sets up a leisure waiting area, which provides a rest and communication platform for cute pet owners while creating a warm atmosphere, and provides a better travel experience for the majority of passengers with friendly and fine services.
In addition, China Southern Airlines and pet service partners have also arranged pet professional service personnel to provide simple physical examination services and medical consultation for pets in need. If passengers want to travel easily with their hands free, Pet Paradise can provide passengers with personalized services such as pet car delivery to their homes. According to reports, China Southern Airlines will use the electronic display screen in the area to share the **and** information of pet delivery in real time, so that passengers can feel more at ease and rest assured when waiting.
In addition to the "Pet Paradise" in the baggage claim area, China Southern Airlines has upgraded the "Pet Station" at the domestic oversized baggage check-in counter in the T2 departure hall, providing one-stop services such as exclusive pet boarding passes, free pet net pocket distribution, and pet collection and transportation for passengers traveling with pets.
Passengers traveling with cute pets can make an appointment 24 hours in advance through official channels such as China Southern Airlines' APP, Mini Program or 95539 service**, and arrive at the terminal 2 hours in advance on the day of travel after the reservation is successful, and go to the "pet station" to go through the pet check-in procedures with a pet kennel that meets the requirements and a qualified small animal inspection and quarantine certificate.
According to the person in charge of China Southern Airlines' pet service project, China Southern Airlines relies on the baggage tracking system, covering 20 domestic airports, to provide passengers with real-time query services on pet consignment status and transportation nodes**, and passengers can view the beautiful moments of pets flying on the same plane in real time through the official app of China Southern Airlines.
In addition to the pet travel service area, Baiyun Airport also has a "special toilet" for cats and dogs. It is reported that Baiyun Airport is the first airport in China to provide this facility.
The special toilet for pets is located in the toilet next to Island Q in the departure hall of Baiyun Airport Terminal 2, although the area is not large, but the facilities inside are very complete: the ground is paved with green artificial turf, and there is a cat house and dog toilet covered with cat litter. The toilets are also equipped with showers for owners to use for pet cleaning and other tasks. In addition, the cleaning staff will clean the toilets as soon as they are finished.
Baiyun Airport said that the new "pet toilet" is a new attempt to further reflect humanistic care and meet the differentiated needs of different passengers.
Railway: Guangzhou Railway Group has launched a number of service measures to facilitate and benefit the people.
Since entering the Spring Festival, the railway passenger flow has been weaving. Guangzhou Railway Group**, the Spring Festival transportation in 2024 will usher in the largest passenger flow in history, and it is expected to send 72.5 million passengers (an average of 181 per day30,000 person-times), a year-on-year increase of 332％；This is an increase of 16 compared to the same period in 20198%。
Among them, Guangdong Province is expected to send 46.8 million passengers, with a daily average of 1.17 million passengers, an increase of 396%, an increase of 211%。In order to meet the travel needs of the majority of passengers, Guangzhou Railway Group plans to run 3,918 trains per day, an increase of 191 trains year-on-year, an increase of 51%。
At the same time, focusing on the practical difficulties and demands of tens of millions of passengers, Guangzhou Railway Group has launched a number of convenient and beneficial service measures in major railway stations and trains in Guangdong, continuously improving popular and inclusive services, and continuously improving the travel experience of passengers.
Guangzhou South Railway Station closely combines the needs of passengers, and adds 32 intelligent integrated security inspection and disposal stations, once the items prohibited and restricted by passengers are detected, the disposal table can take pictures of the items, identify the identity information, and quickly print out the dual vouchers retained by passengers and security checks, so as to realize intelligent management such as keeping items, abandoning items, sending items, and retrieving items.
Eight new free mobile phone charging stations will be installed in the waiting room and transfer area, and each charging station can provide services for 6-8 passengers at the same time. Two temporary baggage storage points will be added at the east gate and west gate on the first floor to facilitate passengers to mail and store luggage.
At the same time, Guangzhou South Railway Station pays attention to the worry-free service for key passengers such as the elderly, the young, the sick, the disabled, and the pregnant, unblocks online and offline reservation services, and increases young volunteers in the "Chunlan" service post, the elderly waiting area, the mother and child waiting room and other areas, and actively guides passengers to take the train in an orderly manner to ensure that passengers travel warmly and comfortably.
Guangzhou Baiyun Station station in the southeast, northeast, southwest and northwest directions of the station, have set up the entrance to the station, the use of "up in and down, down in and out of" passenger transport organization mode, passengers from the surrounding supporting stations after getting off, through the connection platform can walk 50 meters to enter the station and wait, to achieve leveling docking, seamless transfer.
The station has added free charging facilities in the waiting area, and opened 16 petal lampposts and 32 charging ports at Baiyun Station to meet the emergency charging needs of passengers using computers, mobile phones and other electronic products.
Shenzhen North Railway Station takes the "Spring Flower" service brand and service desk as the link, implements the whole chain and the whole process of loving service, and effectively improves the quality of passenger service. A new loving home and military waiting area have been built in the station to provide a more comfortable waiting environment for key passengers. In terms of ensuring the safety of passengers, the security check of Shenzhen North Railway Station has launched an intelligent registration system and increased the extension of the security check belt to ensure the safety of passengers.
In order to improve quality, efficiency and service, the Guangzhou-Kowloon Passenger Depot has added atomized aromatherapy on the Fuxing train, equipped with hanging paintings, hand sanitizers, floral arrangements, trays, storage boxes, hand creams, etc., so that passengers can travel more warmly.
The Guangzhou passenger depot has strengthened convenient service measures for key groups, set up "love seats" in ordinary food trucks, and set up "love nursing rooms" in the crew room. The ordinary speed train is equipped with a convenient mobile charging treasure for passengers to use for free emergency charging, and the EMU train is equipped with a convenient box.
What can't I bring when I take the train home for the Spring Festival? -- Guangzhou Railway Group issued six reminders of prohibited and restricted items for passengers.
Passengers take the train home with a wide variety of luggage, New Year's goods and other items, among which there may be items prohibited or restricted by the railway. What exactly can't I bring? How do I check in items that I can't bring home? In this regard, Guangzhou Railway Group issued six major reminders:
First, passengers are requested to strictly abide by the provisions of the "Announcement of the State Railway Administration and the Ministry of Public Security on Publishing the Catalogue of Prohibited and Restricted Items for Railway Passengers" to avoid delaying the trip due to carrying prohibited and restricted items. For the specific directory, please log in to the railway 12306 mobile app or 12306 official ** to view.
The specific query path of the 12306 mobile app is "My Information Service Announcement List of Prohibited, Restricted and Consigned Items for Railway Passengers".
12306**The specific query path is "Information Query Newly Released Catalogue of Prohibited and Restricted Items for Railway Passengers".
Second, passengers who bring liquids such as mineral water and beverages and use water cups are requested to take the initiative to taste drinks or take them out of their suitcases in advance when passing through the security gate, so as to improve the speed of passing through the security check.
Third, passengers who carry metal products, such as keys, gadgets, mobile phones, etc., should take the initiative to accept the inspection in advance to avoid affecting the efficiency of entering the station due to opening suitcases and luggage bags.
Fourth, please do not bring live animals and pets on the bus (except for guide dogs with work certificates and fish, shrimp, crabs, shellfish, and molluscs packaged as food and packaged in closed boxes).
Fifth, the railway department does not keep or transfer the fresh and perishable goods and food carried by passengers.
Sixth, the railway department has set up passenger self-service delivery cabinets at five major stations. In this year's Spring Festival, the railway department has set up passenger self-service delivery cabinets outside the security inspection areas of the five major passenger stations in Guangzhou, Guangzhou East, Guangzhou Baiyun, Changsha and Changsha South to facilitate passengers to send personal belongings, native products purchased in the station and items that are inconvenient to carry on the train.
Why does 12306 show no tickets, but there are on third-party platforms?
The railway department said that in 2024, there will be a strong demand for passengers to buy tickets for travel, and it is expected that the railway will send 4800 million passengers, with a daily average of 12 million passengers, an increase of 37% compared with the Spring Festival in 20239%。
The strong demand for travel also means that train tickets are still difficult to buy. Recently, many passengers have found that 12306 APP or ** shows "no ticket" for a certain train, but the same train shows "with a ticket" on some third-party ticketing platforms. As a result, some passengers suspect that the railway authorities have cooperated with third-party platforms and deliberately left tickets for sale on these platforms to make high profits.
In this regard, the railway department said that the 12306 platform has never cooperated with any third-party platform organization, nor has it allocated the ticket amount to any third-party platform for sale, nor has it made data links with any third-party platform.
In fact, the "ticket" displayed on the third-party platform does not really have a ticket from the departure station to the arrival station.
In fact, the remaining ticket data displayed on the page of the "Ticket Grabbing Software" platform is made by crawling the information displayed on the page from the 12306 platform and then modifying and processing. When the tickets for a train are sold out, the 12306 platform will display that there is no ticket for the train, but when it is displayed on the "ticket-grabbing software" platform, it will be changed to "with a ticket", and a small print prompt will be set under the "ticket", such as "buy a few more stops" or "you don't need to get off the train and make up the ticket for the whole journey".
The so-called "buying long and short" refers to the "ticket grabbing software" to induce passengers to set up multiple combinations of sending to and arriving at the station, and using the ticket purchase method of spending more money and buying tickets for several stations in front of the actual arrival station; "Buying a short and long train" refers to buying a short-distance ticket to get on the train first and not getting off the bus in violation of regulations.
In short, "buying long and short" makes passengers pay more; "Buy a short ride and a long ride" and make up the ticket on the train may cause the train to overcrowd the alarm and affect the safety of train operation, and the railway department will ask the "buy short and long" personnel to get off the train in accordance with the regulations, and the passenger travel will be greatly affected.
In addition, the "ticket-grabbing software" also recommends unreasonable transfer schemes, so that its platform displays that there are tickets, and some transfer times are particularly short, and it is very easy for passengers to "miss the ride" when traveling, but the "ticket-grabbing software" does not consider these, and only considers the fees that can be earned by successfully purchasing tickets.
During the peak period of train ticket sales during the Spring Festival, the railway department recommends that passengers and friends choose the official channel of railway 12306 (www.).12306.cn, railway 12306 mobile app) to buy tickets, do not buy tickets on any other platform, to prevent affecting personal itinerary, increasing travel costs, and leaking personal information.
It is recommended to make full use of the new functions of Railway 12306, such as the subscription of starting sales reminders, pre-filling of ticket purchase requirements, standby ticket purchase, and ticketing area services for migrant workers and students, so as to improve the success rate of ticket purchase. When you can't buy the direct ticket you want, you can try to buy a connecting ticket on the 12306 platform and travel in sections. The railway authorities have launched transfer services at 120 major stations, allowing passengers to transfer without leaving the station.
Due to the limited railway capacity and total ticket amount, it is impossible to meet the demand of passengers during peak hours, so it is recommended that passengers choose to travel off-peak or choose other modes of transportation during the peak period of the line.
Text and photo: Reporter Li Zhiwen Correspondent: Airport Xuan, Guangzhou Railway Xuan, Nanxuan.