At 9 p.m. on May 2, 2023, a hurried ** bell rang at the Shanghai branch of Everybody's pension.
The business partner of our pension Shanghai branch anxiously reported that a customer needed an insurance policy as proof of assets in the process of applying for a visa abroad, and the customer was very anxious, and the materials had to be used the next day, and the time was urgent.
Hearing such a demand, the staff of our pension Shanghai branch worked up a twelve-point spirit, put customer needs first, and eliminated all difficulties to solve the current problems for customers.
In order to improve the efficiency of communication, the service staff immediately contacted the customer and learned that the customer had suddenly received a request from the visa processor and urgently needed to submit visa information, which was really anxious.
After understanding what happened, the company's service staff calmed the customer's anxiety and immediately contacted the head office to obtain the annual report of the personal insurance policy to the customer.
However, after the information was submitted, the client reported that the visa processor did not accept the report. To this end, the service staff of our pension Shanghai branch assists customers to further understand the requirements of the certification materials, and immediately makes a version of the certificate according to the requirements of the visa processing party and submits it to the head office for review and confirmation. With the prompt response of the head office, the final version was finally confirmed to the customer and approved by the visa processing party, which solved the urgent need of the customer.
Through the joint efforts of many parties, the efficient service and extremely fast response mode of our pension Shanghai branch finally solved the urgent need for customers, and the whole process took only 1 hour. At 10 o'clock in the evening, this document that the customer urgently needs entered the printing process. In order to help customers shorten the document circulation time again, the service staff will directly deliver the printed documents to the visa processing party.
Afterwards, the customer was very grateful for the quick response of the Shanghai branch of Everyone's pension: "I really made the right choice to buy everyone's pension products!" In the future, I will continue to believe in everyone's pension, and recommend everyone's pension products and services to relatives and friends, so that your light can be seen by more people! ”
There is no end to the service, and we always put the customer first, and use the intimate service to make the "family" feel at ease and rest assured. In the future, we will continue to practice the original mission of "one person for the many, all for one person", protect the lights of thousands of homes, and ensure the good life of "family".