Once upon a time, blogger visiting had become a profession, and for restaurants, it was both an opportunity and a threat. A good review from a blogger can make a restaurant a good business, but a bad review can make it plummet. However, a recent incident of a female blogger visiting a store at her own expense in Suzhou, Jiangsu Province, is a big surprise.
It happened on January 18 when two female bloggers went to visit a newly opened restaurant. When they were ready to start filming, the dishes had not yet been served, but they were warned in advance by a male manager: "I can allow you to shoot, but don't have a bad opinion of the restaurant." The store manager's words stunned the female bloggers, as if it was okay to shoot, but bad reviews were not allowed. This scene caused the female bloggers to fall into a low mood and sparked a heated dispute.
The female blogger retorted: "As consumers, it's normal for us to evaluate products. "They hadn't tasted the food yet, and before the shooting had even started, the store manager rushed over, with inappropriate words and a cold attitude, which made the female bloggers feel unhappy. The store manager's explanation also seemed a little incoherent, he said, "Did you pass my consent?" "This is taking pictures of the food I ordered with my own mobile phone, do I need his permission?
Outraged by the manager's impolite behavior, the female bloggers insisted, "Is there anything wrong with taking pictures of your own face, of the dishes you order?" "Visiting the store was supposed to be a pleasant experience, but the manager's distraction took a toll on their mood. In the end, the two sides parted unhappily.
Soon, netizens began to carefully investigate the restaurant involved, and the results showed that the service was poor, the food was unpalatable, and the bad reviews were flooding. This also explains why the store manager warned the female bloggers in advance because they were worried about getting negative reviews, which could lead to a dismal business for the restaurant.
Subsequently, the store owner issued an apology statement on the Internet. He admitted that the store manager's behavior was indeed inappropriate and said that he had been fired. In addition, the boss also apologized to the two female bloggers and thanked the majority of netizens for their supervision of the store.
This incident sparked widespread discussion on the Internet, and netizens were divided into three factions. One faction believes that the impolite behavior of the restaurant manager as a service industry is too excessive and difficult to understand and accept. The other group believes that there is nothing wrong with the store manager's early warning, but his expression is too bad. There is also a group of sympathetic people who think that he is wholeheartedly thinking about the store, but in the end he loses his job, which is really not worth it.
Overall, it would be rude to interfere with the behavior of consumers who are not malicious in their minds, either way. When customers ask questions, store managers should be aware of their mistakes instead of arguing with them. Impolite and unprofessional behavior can eventually lead to bad business in the restaurant. The incident has raised questions about how the service industry should respond to consumer rights. What are your thoughts on this?