What should I do if I recharge by mistake for minors? HeyTap has a refund policy

Mondo games Updated on 2024-02-01

With the rapid development of online games, more and more minors are addicted to them, which not only affects their learning and life, but also may have a negative impact on their physical and mental health. In order to solve this problem, Guangdong HeyTap Technology has taken active measures to create a safe and healthy online gaming environment for minors.

First of all, Guangdong HeyTap Technology*** has launched real-name login measures, requiring all players to undergo real-name authentication to ensure that the account corresponds to real identity information. This initiative effectively reduces the number of minors playing games with adult accounts and reduces the risk of them becoming addicted to games.

Secondly, Guangdong HeyTap Technology has made reasonable restrictions on the game time of minors. By technical means, minors can only be in the week.

Five, week. 6. Experience 1 hour of games every day on Sundays and holidays. This measure effectively controls their gaming time and prevents overindulgence, while also protecting their physical and mental health.

In addition, Guangdong HeyTap Technology has also restricted the payment of minors for games. For users under the age of 8, it is forbidden to pay for the game; For users aged 8-16 and 16-18, the amount of a single deposit and the amount of a monthly deposit are limited. Such regulations ensure that the consumption behavior of minors in the game is reasonable and healthy.

In order to better supervise and manage the gaming behavior of minors, Guangdong HeyTap Technology has also launched functions such as family space, children's space and children's accounts. These features allow parents to know their children's behavior in games at any time, helping parents to better guide and educate their children and cultivate their good gaming habits.

In the event of a minor recharging by mistake, Guangdong HeyTap Technology also provides a corresponding solution. Parents can contact **customer service or call customer service**, provide relevant recharge information and game account and other information, and after verification and confirmation that it is a minor, Guangdong HeyTap Technology*** will refund the process. This measure provides convenience and protection for parents, reducing their worries.

In short, Guangdong HeyTap Technology has made positive efforts and contributions to the protection of minors online. Through the implementation of anti-addiction systems, restrictions on game time and payment behaviors, the introduction of functions such as family space, and the provision of false top-up refund services, a safe and healthy online gaming environment has been created for minors. This not only helps to protect the physical and mental health of minors, but also helps them cultivate good habits of using the Internet. At the same time, Guangdong HeyTap Technology also calls on all sectors of society to pay attention to the online health of minors, jointly create a green and healthy online environment for minors, and escort their healthy growth.

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