The written replies made by the undertaking units to the suggestions and proposals put forward by the deputies and committee members are the main carrier for responding to the concerns of the majority of deputies and committee members, the concentrated embodiment of the results of the handling of the suggestions and proposals, and also an important channel for displaying and publicizing the relevant work. Write a good reply to the proposal and I conclude that we should pay attention to the "five appropriates" and "five taboos".
Accurately grasping the concerns of deputies and committee members is the basis for writing a good reply. In the proposals, the deputies and committee members will generally elaborate on the relevant background, existing problems, countermeasures and suggestions, etc., and each part is interrelated and inseparable. Before drafting a response, it is advisable to grasp the overall content as a whole, conduct an in-depth analysis and focus on the comments and suggestions.
For suggestions and proposals, it is necessary to focus on analyzing the current situation of the operation of relevant fields, determine whether it is a case problem or a common problem, and carry out in-depth investigation and research to clarify the original situation, find out the facts, and formulate countermeasures.
For proposals on matters for which support is requested, it is necessary to focus on analyzing the necessity and feasibility of advancing the matter, study and judge the economic and social benefits, and put forward preliminary opinions on whether to support or not.
For proposals and proposals whose opinions and suggestions are not clear, it is necessary to strengthen communication and contact with the deputies and committee members, gain an in-depth understanding of the background of the proposals and relevant demands, further listen to the opinions of the deputies and committee members, and then study and handle them in a targeted manner. Without analysis and assumption, the answers written are often prone to mistakes.
A comprehensive response to the question of deputies and committee members is a basic requirement for writing a good reply. Deputies and committee members often put forward multiple opinions and suggestions in a single proposal. When drafting a reply, respond to everything in terms of content and answer one by one, reflecting the pertinence and comprehensiveness of the reply; In terms of writing, it is appropriate to divide the rules and to combine them, reflecting the rationality and logic of the reply. We should resolutely avoid missing some matters, and we should not pick and choose fat and thin, avoid questions, and write those that are good to answer, and not to write those that are not easy to answer.
Where the content of opinions and suggestions is clear and orderly, it is appropriate to respond to them one by one. Where the content of opinions and suggestions is scattered and scattered, it should be appropriately categorized.
Being open and honest is the key to writing a good response. In replying to the suggestions and motions of the deputies and committee members, it is necessary to have a clear viewpoint and not be ambiguous, so that the deputies and committee members can clearly understand and not have doubts when reading the replies. In their replies, the undertaking units can use a large amount of space to introduce the work that has been carried out, which is also the need to enable the deputies and committee members to understand the overall situation of the relevant work, but it is even more necessary to make corresponding adjustments according to the different circumstances of the opinions and suggestions.
Where the issues raised by the deputies and members have been resolved, the deputies and members should be clearly informed, and the relevant parties should be guided to make good use of the existing policy tools to achieve the goals of the appeal; For those that can be resolved within a certain period of time, the timetable and roadmap of the deputies and members should be informed, the next step of the work considerations should be highlighted, and the deputies and members should be asked to supervise them; For those that are difficult to resolve at a certain stage, the reasons should be clearly explained, truthful answers should be given, and the understanding of the deputies and committee members should be sought. Where it is difficult to implement the opinions and suggestions put forward, or where the relevant work involves sensitive information, it is not necessary to beat around the bush or be vague, and it is necessary to let the deputies and committee members get a clear answer instead of guessing the answer.
Simplicity and humility are the requirements of the style of reply. Words are emotional, and style reflects style. The deputies and committee members come from different groups and sectors, and they have different degrees of understanding of certain work, and they should strive to make the deputies and committee members understand and like to read them, and resolutely avoid arrogant and one-way preaching.
For example, "your suggestions have been received, and you have been based on your work practice, reflecting problems such as fraud, collusive bidding, bribery to win bids, and malicious complaints in the bidding field, some of which provide a strong basis for our upcoming special rectification work in the bidding field, and further develop our work ideas, and I would like to express my gratitude to you." In response to your questions, the reply is as follows: First, about ......The second is about ......This kind of reply can quickly bring the deputies and members closer to each other, and make the deputies and members feel stronger and more motivated to perform their duties.
Sometimes, due to the incomplete grasp of the relevant work by the deputies and committee members, the opinions and suggestions put forward may not be in line with the work ideas of the competent departments, but they are all worthy of respect, and sharp words such as "your suggestions and proposals do not conform to reality" must not appear. In addition, it is also necessary to consider the acceptability of the deputies and members in light of their different work backgrounds and knowledge backgrounds, and to reply in a language and style that is easy for the deputies and members to understand and like to see, and it is not appropriate to copy and copy the official documents in their daily work and give blunt replies to them.
Building consensus is an important purpose of writing a good response. The suggestions and motions put forward by the deputies and committee members often involve many aspects, and are generally jointly organized by multiple departments, units, and localities. Handling suggestions and proposals is actually a process of pooling the strength of all the organizers and the wisdom of relevant representatives and committee members, and coordinating to promote the resolution of problems, improve policy measures, and promote the progress of work, as well as a process of increasing trust and dispelling doubts, building consensus, and accumulating strength.
When drafting the response, the organizer needs to build consensus on two aspects: one is the consensus with the co-organizers. The organizers should earnestly play a leading role, conscientiously study the opinions of the co-organizers, and do a good job in overall planning and coordination. If the negotiation between multiple units fails, it is advisable to follow the opinions of the main responsible unit.
The second is the consensus with the deputies and committee members. The drafting of the reply should focus on considering the problem from the perspective of the deputies and members, fully respect differences, tolerate diversity, understand and support the voices of the deputies and members, try to meet reasonable demands, and truthfully report on the difficulties of the work, transform the party's propositions into consensus among all sectors of society, and spread consensus among the masses from all walks of life, so as to lay a solid political and social foundation for the party to lead the people to effectively govern the country, draw the largest concentric circles in mutual understanding and consideration, and gather the majestic force to realize the great rejuvenation of the Chinese nation.
Author Zhao Shuo, Unit: General Office of the National Development and Reform Commission).
*: Secretarial work.
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