Course Background:
In the workplace, no one is an island, and no one is inseparable from connecting with others. As the controller of the project progress and the distributor of resources and benefits, the leader plays a vital role in the growth and development of people in the workplace. If you want to quickly build your own scarce value in the workplace and complete the advancement of the workplace, in addition to the spirit of hard work, you must also have the thinking of "upward management". Only with the thinking of "upward management" can the workplace master the correct work ideas and directions, and in the workplace advancement, can achieve twice the result with half the effort. It's like being a runner not only to run fast, but also to run on the right track.
Only with the thinking of "upward management" can we grasp the correct direction of thinking and achieve the expected results. ——This course is a management course that communicates upwards and seeks resources to achieve a win-win situation!
How to win the trust of leaders and handle the relationship with leaders requires technology and is also an art. The concept of "upward management" was proposed by Rothena Bodsky, an assistant to the famous management scientist Jack Welch. In her view, management requires resources, and the power to allocate resources rests with the leadership. Therefore, when you need to have access to your own resources for work, you need to manage the leadership and achieve perfect communication.
Course Benefits:
Understand your team roles and improve your competencies;
Understand the leadership style of your boss and respond to your boss's expectations.
Learn the model of upward management to achieve organizational performance;
Master the methods and skills of communication to create a harmonious relationship;
Learn how to solve common upward management problems.
Course Duration:1-2 days, 6 hours days.
Course Audience:Managers at the middle and grassroots level.
Course Format::Theory teaching + case analysis + game experience + simulation exercise.
Course outline
Lecture 1: Building Harmonious and Equal Interpersonal Relationships
Game Import:"Relationships" affect performance.
1) Role-based relationship communication based on different positions.
2) Different positions lead to different results.
3) Adapting to the relationship with superiors is crucial.
1. Establish a two-way relationship of equality and harmony
1.Principle of dedication.
2.Obedience principle.
3.Principle of request.
4.The principle of distance.
5.Performance Principles.
Second, the four dimensions take the initiative to adapt to the boss's style
1.The flow of information.
2.How the boss works.
3.Use your boss's time and resources.
4.Set win-win goals.
3. Understand the motivation and pressure of the boss
1.What motivates the boss.
2.What is a stressor for your boss.
Fourth, the four-digit method of work
1.Positioning: what to do and what not to do.
2.In place: the true meaning of execution.
3.Fill-in: **need you, you are**.
4.Empathy: Learn to think from the perspective of your boss.
Classroom Activities:Clarification of manager roles.
Lecture 2: Building a common team goal
Game Import:Hit the bull's-eye.
1) Cooperate with superiors and subordinates to achieve goals.
2) Analysis of factors affecting the achievement of goals.
1. Define common goals
1.Undertake the goals of the superiors.
2.Take positive action.
3.Make sure the work gets done.
4.Become oneself as a person, ** achieve oneself.
2. Make due responsibility
1.Learn to solve problems on your own.
2.Don't dwell on the past.
3.To gain trust, trust must be given.
4.Gain the deep trust of your leaders.
5.Success is 80% accumulation.
6.Always have a plan B ready.
3. Be an effective follower
1.Learn about the characteristics of the four types of subordinates.
2.Think independently and act positively.
3.Ensure a smooth flow of information.
4.The essential cultivation of the best partner.
Classroom Activities:The path to becoming an effective follower.
Lecture 3: Upward communication and self-management
Game Import:Influencing others.
Situational Walkthrough:Influence and persuasion situational exercises.
1. Report work
1.Nine steps to clarify your reporting ideas.
2.Five basic principles of reporting.
3.Three reporting models.
4.Seven debriefing tips.
2. Raise an objection
1.How to convince leaders.
2.How to manage emotions upwards.
3.Convert languages and get into the efficient track.
4.Remove 6 "nos" from verbal communication
3. Accept criticism
1.Learn to empathize.
2.Maintain upward relationships.
3.Do things with the mindset of a leader.
Classroom Activities:Steps and strategies to convince superiors.
Lecture 4: Self-management and growth
Game Import:Back online.
1) Organize a spit conference.
2) Positive thinking on how to get back online.
1. Thinking about self-management
1.Career development is the market economy.
2.Self-value and substitutability.
Second, ** self-achievement
1.Treat your boss as a customer.
2.There are no "victims" in upward management
3.Tackle difficult problems with a win-win attitude.
3. Think like a superior
1.Manage expectations.
2.Alternatives are available.
3.Let the numbers speak.
4.The result is more important than the process.
5.Be proactive.
Classroom Activities:Establish an emotional account with superiors.