In order to thoroughly study, publicize and implement the spirit of the 20th National Congress of the Communist Party of China, and strive to create a new situation of high-quality development, Taopu Town has carried out a wide range of "big visits, big research" activities throughout the town, providing multi-faceted services and policy advice for enterprises, listening to the voices of residents, collecting social conditions and public opinions, and effectively promoting the solution of the "urgent, difficult, and longing" problems of enterprises and the masses, and striving to open up the "last mile" of serving the grassroots.
Lotus Apartment is a large community built in the 90s of the 20th century, with 2,836 households and a population of 7,438 people. The community is located in the "island" location at the junction of Putuo, Jiading and Baoshan, with inconvenient transportation and the nearest hospital.
Four or five kilometers away.
In order to solve the problem of residents seeking medical treatment, in 2003, the Lotus Apartment Neighborhood Committee decided to reduce the office space and applied to the higher authorities to establish a community health service station on the first floor. However, this innovation also led to the relocation of the neighborhood committee office to the second floor, causing problems for the elderly with leg problems. In order to solve this problem, the neighborhood committee has installed a doorbell on the first floor, and if residents have something to ring, the staff will quickly go downstairs to assist.
However, with the passage of time, the problem of community aging has become more serious, and the proportion of elderly people over the age of 60 has reached 35%. Elderly residents have a strong reaction to the inconvenience of the neighborhood committee. In this regard, the town leaders have led teams to conduct in-depth front-line research many times, actively listening to the voices of the people, gathering public opinions, and solving people's worries. After a full investigation, it was found that the problems reported by residents were mainly concentrated in the following aspects: First, the functional division was not clear, and the first window of the neighborhood committee and the health service station shared the entrance and exit, which led to hedging and increased safety risks. Residents often go to the wrong place due to confusion at the entrance. Second, the location of the office of the neighborhood committee is inconvenient, and the existing office on the second floor of the neighborhood committee has brought great trouble to the elderly residents, and the residents hope to move the neighborhood committee to the first floor to facilitate their affairs. The third is the aging of the facilities of the health service station, such as the low utilization rate of the infusion room. Residents expect to upgrade their facilities to provide better, more convenient and more comfortable medical services.
The Township Community Office and the Township Social Development Office worked closely with the Lotus Apartment Neighborhood Committee and the Taopu Town Community Health Service Center to conduct in-depth on-site investigations and actively listen to residents' opinions. After several adjustments to the plan, it was finally decided to move the neighborhood committee from the second floor to the west of the first floor, and the community health service station was integrated into the east side of the first floor. In order to avoid mixing, the neighborhood committee enters and exits through the south gate, and the health service station enters and exits through the newly opened east gate, and at the same time, barrier-free passages have been added on both sides to ensure that all residents, especially the elderly and people with reduced mobility, can travel smoothly.
In October 2023, the Lotus Apartment Neighborhood Committee and Health Service Station were carefully renovated and presented to everyone with a new look.
After the neighborhood committee moved to the first floor, the front desk area implemented the "first question reception system", and there were social workers on duty every day who were responsible for receiving residents who came to consult and do business. The office area has changed from the original decentralized office to the centralized office, and the social workers of each line have exchanged information with each other and communicated conveniently, which has significantly improved the work efficiency. The four offices on the second floor are mainly used for conferences, psychological counseling, and file management, and are effectively integrated and shared with the health service station.
In addition to retaining the original functions of dispensing, infusion and consultation, the reconstructed health service station also introduces traditional Chinese medicine for the first time, equipped with traditional Chinese medicine diagnosis and treatment equipment, which can provide acupuncture, cupping, dressing and other suitable technologies for traditional Chinese medicine and physiotherapy, and the space environment is spacious, comfortable and bright. To be able to enjoy high-quality TCM health services nearby, residents of Lotus Apartment have said that this health service station is really high-end.
Taopu Town will firmly establish the people-centered development philosophy, continue to carry forward the work style of "people are reliable (popular), and things are done properly", adhere to the concept of people first, always take ensuring people's livelihood and well-being and improving the quality of life of residents as the first priority, listen to the demands of the masses, respond to residents' concerns, do a good job in people's livelihood, and "improve quality" for people's livelihood and "warm" happiness.
*: Shanghai Putuo.