Since the beginning of this year, Jiangxi Jishui County Tobacco Monopoly Bureau has continuously refined the service content with the goal of improving the satisfaction and sense of gain of the masses, and has made efforts to improve the efficiency and empower the development of terminals.
Digital empowerment improves quality and efficiency.
At the beginning, I really didn't know how to use the terminal system, under the patient guidance of the account manager Zeng Cheng, I am now more and more comfortable to use, how much money the store makes every day, what goods are missing I know clearly, it is so convenient! ”
The picture shows the account manager of Jishui County Tobacco Monopoly Bureau guiding retail households to use the terminal system.
A mature new retail system is an indispensable software support for the transformation of traditional small stores into smart terminals. Cai Xueli, a retail customer in Wenfeng Town, Jishui County, learned to use the terminal system to complete practical functions such as commodity scanning code storage, purchase, sale and inventory analysis, report analysis, and aggregate payment, realizing the transformation from wanting to use, knowing how to use it to skillfully using, and gradually improving its business ability.
In Jishui County, more and more retail households choose to install and use the terminal system, which not only strengthens the collection and analysis of market data, but also provides accurate guidance for terminal retail customers such as brand cultivation and inventory management, effectively improving service levels and customer satisfaction.
Intimate service warms people's hearts.
During this time, I have been worrying about the renewal of the license, but I didn't expect you to come to handle it for me and send me a new license so quickly. The great-grandfather of Baishui Town, Jishui County, said happily.
The great-grandfather, who lives in Hongqiao Village, Baishui Town, Jishui County, has not handled the continuation of the matter because his permit is about to expire, but his children are not around, and he is older and has difficulty moving.
The picture shows the inspector of the Jishui County Tobacco Monopoly Bureau delivering certificates to retail households.
Li Jian, an inspector of the Baisha Squadron of the Jishui County Tobacco Monopoly Bureau, learned about this situation in the process of issuing the "Renewal Notice" and took the initiative to help him, from collecting continuation materials to guiding the online application, and the great-grandfather successfully completed the renewal application at home.
Once the permit is ready, we will send it to your door, and you can wait a few days. Hearing Li Jian's words, Grandpa Zengda smiled happily.
Great-grandfather's experience in handling the continuation is the epitome of Jishui County Tobacco Monopoly Bureau's vigorous implementation of "one-to-one" advance notification and "hand-in-hand" operation guidance and other convenient services. In recent years, the Jishui County Tobacco Monopoly Bureau has actively arranged special personnel to issue a "continuation reminder" to retail households one month in advance, informing retail households that they need to prepare materials that meet the conditions for license renewal. At the same time, we continue to optimize offline services, provide door-to-door services for the disabled, the elderly and other groups with reduced mobility, and guide the continuation of online operations for permits, so as to achieve "more data and less errands for service users".
Popularization of law and propaganda moistens the heart.
The Spring Festival is not only the peak season for cigarette consumption, but also the high incidence period of illegal behavior, and incidents such as cigarette packaging, theft, and fraud occur from time to time.
You're here again to spread the knowledge of the law. Aunt Li from Longhua Community saw the volunteers of the Jishui County Tobacco Monopoly Bureau and stepped forward to say hello with a smile. During the Spring Festival, the Jishui County Tobacco Monopoly Bureau actively carried out the activities of "popularizing the law into the community" and "sending the law to the countryside". Through the distribution of law popularization brochures, hanging publicity banners and other forms, the identification skills of real and fake cigarettes and the "12313" report** are introduced, so that consumers can also practice the keen eye of "distinguishing fake and fake".
Now fake cigarettes are becoming more and more realistic, and it's really hard to discern. Aunt Li sighed.
I'll give you a tip, when you buy cigarettes in the store, pay attention to the laser code on it, and the last six digits are the same as the retail license number of the tobacco monopoly of the retailer. Xiao Yi, a volunteer for law popularization, patiently explained to Aunt Li the "secret" of buying cigarettes.
The monopoly staff of Jishui County Tobacco Monopoly Bureau also produced a brochure on integrity management, introducing tobacco monopoly laws and regulations and retail household credit supervision and management measures in the form of cartoons and **, and reminded them to be vigilant against cigarette packaging and fraud to ensure the safety of people, property and materials.
In the face of the needs of the masses, the Jishui County Tobacco Monopoly Bureau has always adhered to the work concept of "no trivial matter for the people", in accordance with the requirements of "do it immediately, do it well", be a good "waiter" and "caring person" of the masses, solve the problems of retail households with heart and affection, and implement the service to the masses to "the starting point begins with demand, and the end ends return to satisfaction", and constantly improves the sense of gain, happiness and satisfaction of the masses. (Xie Liangfeng).