What are the countermeasures for the suspension of some trains due to weather conditions?
On the morning of February 4, the surging news reporter called 12306 manual service ** as a passenger, and the operator said that if the high-speed rail travel has been suspended due to heavy snow, freezing rain and other weather reasons in the near future, it can only be refunded under special circumstances, and there is no other solution for the time being. The reporter further confirmed whether the railway has assistance in changing the ticket and increasing the number of trains after the refund, and the manual customer service said that at present, only passengers can buy tickets again.
The suspension may be due to bad weather or some reason of the train itself, and it must be done in order to ensure the safety of passengers. The human customer service pointed out that heavy snow, fog or heavy storms and other weather may affect the line of sight of the train, which may cause the life of passengers to be dangerous, so the operation needs to be suspended. In addition, if there is a problem with the train itself, it will be suspended and repaired.
The customer service said, "There is really no way to do the above situation, everyone does not want the train to stop, but the bad weather can not risk continuing (driving), and it may cause losses at that time, which is very huge." ”
In terms of the response measures for stranded passengers, the customer service further said that many passengers have reported similar problems. In response to the above situation, the railway can only send a text message reminder to passengers as soon as possible after the occurrence of bad weather, "In everyone's appeal for changing tickets and increasing the number of trains, we can only use it as a suggestion, and we will help submit it, and we are also waiting for the appointment of additional trains." ”
More news. On February 4, according to CCTV News, the blue warning for high winds, the yellow warning for fog, the orange warning for blizzard, and the orange warning for freezing were issued this morning. It is expected that from 8 o'clock today to 8 o'clock tomorrow, there will be freezing rain in some areas of Guizhou, Hunan, Hubei, Jiangxi, Anhui and other places, and heavy snowfall in some areas of Anhui, Jiangsu, Shandong and other places. The snowfall in the north basically ends the day after tomorrow, and the widespread rain and snow in the south continues until Chinese New Year's Eve. Pay attention to weather changes and travel safely.
*: The Paper.
Editor-in-charge: Jiang Yujun.
Review: Wang Longlong.
Reviewer: Wang Cen Yu.
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