There is a deep digital divide between the elderly and the intelligent age. Today, when the wave of digitalization is sweeping the world, how to help the "silver-haired people" catch up with this era express has become the focus of social attention. Fude Life, as a warm and responsible insurance company, has actively responded to this challenge by launching a series of age-appropriate services, striving to create a friendly and convenient digital environment for the elderly.
In order to make the elderly feel more "warm" in the service experience, Fude Life has set up exclusive windows for the elderly in major service outlets. These windows are equipped with convenient items such as medicine kits, reading glasses, umbrellas, and blood pressure monitors, in addition to the instructions for the operation of the visual aid equipment in large fonts. In addition, the additional facilities such as special seats and barrier-free passages also provide intimate services for the elderly with reduced mobility. These meticulous care makes the elderly feel the warmth of home in the process of handling business.
In terms of digital services, Fude Life Insurance also spares no effort. According to the daily use habits of elderly customers, the company has carried out age-appropriate transformation of various application APPs, and has launched a "large-character version" service. This initiative makes key information easy to read and key functions easy to find, helping elderly customers easily enjoy safe and convenient smart services. This "intimate" design allows the elderly to no longer feel lost and helpless in the digital world.
Of course, the use of technology is not just superficial. Fude Life also actively guides and encourages interested elderly customers to use electronic functions for online processing, and makes the service more "intimate" by simplifying the operation process and optimizing the "care mode". At the same time, the company also provides door-to-door extension services for the elderly who are inconvenient to go out due to special circumstances. This practice of "moving" the counter to the home allows the service to be loved without "hindrance", and truly realizes zero-distance service.
In terms of customer service**, Fude Life Insurance has also been upgraded. The company has set up a dedicated service line for the elderly and an exclusive team service, which can be connected to manual customer service by dialing **. These customer service staff will slow down their speech and raise their voices, and provide consulting services for various policy businesses enthusiastically and patiently. This kind of "reassuring" service makes the elderly feel more respect and care in communication.
In addition, Fude Life Insurance has also broken the space barrier and achieved "zero distance" through innovative service methods such as "first-class security". This convenient service method allows elderly customers to bid farewell to the trouble of waiting in line for their security journey, and truly realizes the "one-stop" handling.
While paying attention to the needs of elderly users, Fude Life Insurance also actively conveys warmth and care and provides diversified service needs. In the process of business handling, the company implements the "three exemptions" policy of "no information, no waiting, and no form filling", which effectively improves the experience of elderly customers.
It is worth mentioning that Fude Life Insurance also actively carries out publicity activities for the protection of the rights and interests of financial consumers such as anti-fraud and prevention of illegal fundraising. These activities explain typical anti-fraud cases and anti-fraud app usage skills in a vivid and easy-to-understand way, enhance the risk awareness of elderly users, and help them keep their "pension money".
Through a series of innovative measures, Fude Life actively helps the "silver-haired people" to cross the digital divide and share the convenience of modern financial services and the beauty of digital life. This kind of high-quality service with "heart" level service as the core not only improves the "service temperature" of Fude Life, but also increases the "happiness thickness" of customers.