During this year's Spring Festival, with the high flow of family visits, students, migrant workers and tourists, Air China plans to arrange 67,691 flights during the Spring Festival, with an average of 1,693 flights per day. In response to this year's "Visiting Relatives + Tourism" Spring Festival travel mode, Air China has increased its capacity investment on popular routes, focusing on increasing flights on routes to visit relatives and return to their hometowns. Among them, the number of flights departing from Guangzhou to Chongqing and Wanzhou has been increased by 1, and Guangzhou to Dazhou has 4 flights. At the same time, wide-body aircraft will be deployed to carry out tasks on domestic hot routes such as Chengdu, Chongqing, and Urumqi to meet the market demand for the Spring Festival transportation.
Provide multi-scenario refund service
According to reports, Air China continued to optimize its service measures during this year's Spring Festival.
In terms of refunds and changes, the Air China app supports all Air China ticket rebookings, provides multi-scenario refund services, and provides each user with "2-hour refund for wrong purchases" and 2 "no-reason refund coupons". In terms of check-in, passengers can use the Air China app to provide a one-stop check-in and seat selection service, and can also pre-select adjacent seats for their companions. In terms of baggage, the Air China app, as a "trip manager" for passengers, can track the status of checked baggage with one click, and provide "extra baggage" pre-purchase discounts and "baggage to home" services.
In addition, passengers who purchase domestic tickets of the same airline or inter-airline of Air China, Shenzhen Airlines or Shandong Airlines for transit through Guangzhou Baiyun Airport can apply for transit boarding service, so as to achieve a one-ticket ticket and direct baggage delivery.
Passengers with family travel plans can purchase the "Companion Discount" product on the Air China mobile app and enjoy direct discounts on tickets for multiple passengers.
Guangzhou has launched an air-bus intermodal transport product, which allows Air China tickets to book and take the Airport Express bus between Dongguan, Zhongshan, Jiangmen and Baiyun Airport for free, helping surrounding passengers to travel home for reunion during the Spring Festival or enjoy the Bay Area during the Spring Festival.
This year, Air China will provide full-chain and personalized services for "first-time" and unaccompanied children in Guangzhou. An exclusive change counter will be set up for passengers who miss the ride due to objective reasons after the security check, and they can change the ticket without going through the security check. Additional counters have been added, passenger guidance has been strengthened, lounge service quality has been improved, and in-flight meal security has been strengthened to ensure that flights are docked.
Tips:
During the Spring Festival travel period, Air China recommends that passengers plan their travel time reasonably, arrive at the airport in advance to check in, and pay attention to flight status in a timely manner. In case of special circumstances such as flight delays, you can manage your itinerary anytime and anywhere through the Air China app and 95583 service**.
In addition, in order to ensure aviation safety, please bring your carry-on baggage that meets the standards on Air China-operated flights. (*Guangzhou** Author: Li Yan Zhang Jing).