As the saying goes, "distant relatives are not as good as close neighbors", if neighbors help each other, life can be more convenient. But there will always be some disappointments in real life, and once a neighborhood dispute occurs, it will have a huge impact on the daily life of both parties. Recently, the "Zhongge Mediation Room" in Longgang District, Shenzhen, innovated mediation methods, linked multiple parties to intervene to resolve disputes, and successfully mediated a dispute case caused by housing decoration, solved the "troubles" that have plagued the masses for several years, and maintained the neighborhood harmony between the communities, which was well received by both parties.
The renovation of the house caused a dispute in the neighborhood.
In 2019, Mr. Lian, the owner of the 19th floor of a community in Longxin Community, Baolong Street, Longgang District, had a conflict with the downstairs owner Ms. Peng's house when he was renovating his house. During this period, Mr. Lien suspended the renovation for other reasons, but the water leakage problem of the house has not been resolved.
In 2023, Mr. Lian restarted the renovation and solved the water leakage problem in the house. However, the two parties could not reach an agreement on the compensation caused by the water leakage in the house, and after the discussion was fruitless, the two parties approached the "Zhongge Mediation Room" in Longxin Community for help.
Timely mediation and intervention to resolve the deadlock.
After understanding the situation, the mediator Zhong Ge took the initiative to invite the community property company to participate in the mediation, and contacted the third-party maintenance master to go to the scene to check the water leakage of the house. In the process of understanding the situation, Mr. Lian and Ms. Peng had their own opinions on the cause of the water leakage in the house, and put forward different claims on the scope of wall damage, furniture restoration, maintenance compensation and other issues.
In response to the question of "who is responsible for the water leakage of house decoration", the mediator Zhong Ge learned after consulting the information and consulting the decoration master that there is no definite evidence and direct conditions at the scene to prove that the part of the wall damage is the full responsibility of the upstairs, and the specific cause can only be determined after testing by a professional testing agency. However, this process is not only time-consuming and labor-intensive, but can even lead to secondary housing problems. Considering the strong willingness of the parties to mediate, the mediator Zhong Ge combined the statements of both parties and the on-site visits, put forward a targeted mediation plan around the contradictions and disputes, and contacted the parties on both sides, the property company of the community where they are located, the decoration master and other personnel as soon as possible, and went to the "Zhong Ge Mediation Room" for further coordination.
Face-to-face" to resolve conflicts and disputes.
During the mediation process, the mediator Zhong Ge made full use of professional knowledge and communication skills to focus on the resolution of the dispute through a "face-to-face" approach.
Under the patient and meticulous mediation of Brother Zhong, the two parties communicated and coordinated on the spot on controversial issues such as wall decoration, repair of damaged bookcases, accommodation costs during the renovation period and construction cleanup. In the end, Mr. Lian, Ms. Peng and the property management reached a consensus, and determined the responsible entity on the spot, clarified the details of the compensation, and resolved the conflict over the years.
Multi-party participation consolidates the effectiveness of mediation.
In order to eliminate the doubts of all parties and further consolidate the results of mediation, with the participation of the "Zhongge Mediation Room" and the part-time lawyers in the community, the parties jointly signed a mediation framework agreement, which further determined the results of the negotiation between the parties in the form of an agreement, and made it clear that the personnel of the property management company are responsible for the follow-up coordination and handling of relevant issues as the supervisor and implementer. So far, the dispute has been satisfactorily resolved.
Text, Picture |Shenzhen Longgang District Bureau of Justice.