A family in Changchun, JilinBanksOnly one window is open a day to handle business, and the curtains of other windows are all pulled down, resulting in a large number of customers waiting anxiously outside, and the work efficiency is low. This sparked the displeasure of a man in black, who scolded loudlyBanksStaff, expressed everyone's voice. After this scene was filmed and uploaded to the Internet, it attracted widespread attention and discussion, and netizens praised the big brother in black, saying that he bravely said the pain points that everyone dared to be angry and dare not speak.
AgainstBanksThe teller only opens one window, and many netizens have left messages saying that they have encountered similar problems. It is generally accepted thatBanksThe efficiency of the work is very low, and it takes several hours to handle some simple business, which makes people feel very anxious and annoyed. At the same time, this also exposes itselfBanksThe service quality is not high and the work efficiency needs to be improved urgently.
In the present dayBanks, not only this Jilin ChangchunBanks, mostlyBanksThere are cases where only one window is open. So what exactly causes this to happen?
First of all,Private BankingIn order to save costs and reduce the number of employees, there are fewer people actually engaged in substantive work. Most of the employees are for improvementProfitand utilizationBanksresources and engaged in marketing business, which leads to the phenomenon that only one or two windows are open to the public and the other windows are closed. ForBanksFor example, the window service staff can not beBanksIt brings high revenue, so it is more in their interest to drain everyone out for marketing business.
Secondly,BanksAsFinancial institutions, the window service staff is not givingBanksCharacters that bring direct high benefits, and therefore are notBanksSelection of key personnel and key training objects. BanksMore attention is paid to the marketing business, while the window service staff is just to provide basic services, they are:BanksThe revenue contribution is not high.
Through this event and rightBanksThinking about the phenomenon of window service, I think that when we encounter similar situations in our lives, we should try to control our emotions, maintain a calm and rational attitude, and solve the problem in a better way. Yelling or venting your emotions will only make you more frustrated and will not help solve the problem.
At the same time, forBanksThey should also be deeply aware of the inconvenience caused by this problem to customers and actively take measures to improve it. Open more windows to improve the efficiency of business processing and reduce waiting time, which is:BanksChanges that should be made. Only in this way can we improve customer satisfaction and better serve the public.
ExceptBanksI think the relevant departments also have the responsibility to supervise and guide the change of individual behavior, formulate a series of policies and regulations, and strengthen the ...BanksetcFinancial institutionssupervision and management. At the same time, it can be encouragedBanksTo provide better service, improve competitiveness, and promote the wholeFinanceThe industry is developing in the direction of more efficient and convenient.
All in allBanksThe problem of uneven windows is a problem that needs to be paid attention to and solved. Whether it is from the level of individual behavior or policy, it is necessary to increase reform and improvement efforts to improveBankingThe efficiency of business handling reduces the waiting time of the public when handling business, and gives customers a better service experience. Only in this way can we achieve a win-win situation for both sides and promote the economySocialdevelopment.