Chao News Client: Wang Han, Zhan Lihua, He Jieyu.
Dongqing Business Community delivered Laba porridge to employees and merchants of building enterprises.
In the past Laba Festival, the staff of Dongqing Business Community, Changqing Street, Gongshu District, Hangzhou City, gave a heart-warming Laba porridge to the employees and merchants of the building enterprises in the Dongqing Building after the renovation and upgrading.
I didn't expect the old community, which I have lived in for more than ten years, to become so new and beautiful, and to add so many new warm services. Sister Tang, the owner, said that half a year ago it was a different scene.
From the beautiful "face" to the harmony of the "inside", Dongqing Building has done a lot of work in the process of renovation and upgrading.
Care. Balance reasonableness within the law.
When it was first learned that all the illegal occupied space of the building should be cleaned up and withdrawn, several merchants "rushed" to the on-site headquarters of Dongqing Building to discuss the explanation. "This shop was so big when I bought it, and I didn't expand it to the fire escape, so why should I cooperate with the demolition? "With the façade scaffolding erected, what is my business going to do?" ”
In the face of the questioning of the owners and merchants, the rectification team did not post a rectification notice on a piece of paper, but chose a more "troublesome" path - within the legal principle, taking into account reasonableness.
The law is rational and objective, and the households and businesses we face every day are specific people. If you only use laws and regulations to communicate with them, it is difficult to get a real understanding of the rectification work. The relevant person in charge of Changqing Street said that respecting and meeting the reasonable needs of the owners is the key to making the demolition work smoother.
Whether the owners are angry or can't figure it out, they can't find anyone. Therefore, during the rectification of illegal construction, the relevant person in charge of the rectification team "sitting" in the on-site command center throughout the whole process and communicating with the owners who came to the door one by one.
In order to bring more sense of gain to the merchants, the remediation team also communicated with dozens of merchants in advance and recorded their personalized needs.
In the end, we put together about 40 pages. Chen Hao, the relevant person in charge of the Changqing Street Safety Construction Office, said that some merchants hope that the renovation work can be concentrated in the off-season, some want to repair the old walls or leaking water pipes of the store "by the way" during construction, and some hope that the rectification time of the building can be synchronized with the renovation time of their stores.
In the process of comprehensive renovation and upgrading, Dongqing Building not only meets the reasonable needs of merchants as much as possible, but also takes this opportunity to create a more comfortable working environment for merchants.
For example, after the illegal space on the first floor of the building was vacated, a ping-pong table was added to the public area to provide a "sports corner" for merchants.
When you see with your own eyes the original narrow public aisle, from 07 meters or so to recover to 2With a reasonable width of about 8 meters, white tiles have been paved, the public facilities and equipment have been renewed, and the owners have changed from resistance to cooperation in the rectification of Dongqing Building.
The fire evacuation passage of the podium of the renovated Dongqing Building.
Demand-oriented. Let the owners feel at ease and comfortable.
Dongqing Building has a total of about 118 shops and enterprises, with about 275 households and 680 people. In order to allow the "end user" to have a better user experience, the renovation team adheres to the user's thinking, and integrates the reasonable opinions and needs of the owners into the renovation of the building as much as possible.
It is a huge and complex project to implement the needs and suggestions of hundreds of owners in all aspects. Jiang Guili, head of the Wangma Community Public Service Station and Secretary of the Party Committee of the Dongqing Business Community, said.
On a rainy day in October last year, the owner who lived in Block B of the Dongqing Building approached the on-site command center. "Comrade, our newly built wheelchair ramp, the speed of the wheelchair going down is a bit fast, and we are worried about slipping when we walk, so it's better to adjust it. Said the owner.
After an on-site inspection, the staff determined that the ramp at this exit met construction safety standards, but they decided to change it again because of the concerns it might cause residents.
What may seem like a simple ramp is not simple to adjust. Jiang Guili said: "We thought about installing speed bumps on the entire ramp, but it was difficult to pull suitcases or large items up and down, and there was not enough space to make a downhill passage with turns. ”
After making two plans and taking construction and construction professionals to the site for five inspections, the remediation team came up with a simple but feasible solution. "We install speed bumps on half of the ramps, and we usually pull goods up and down, using the side without speed bumps; If residents are afraid of going down quickly, they can go down from the side with speed bumps. Jiang Guili said.
After the renovation, the ramp of the residential building is wider, safer and more convenient.
In addition to the problems on the "horizontal plane", there is also a lot of work on the "vertical plane".
When rectifying the original colorful canopy with different materials on the façade of the building, some owners reported that the canopy solved the problem of drying their clothes, so could they not remove it?
What should I do if the demolition affects the actual needs of the residents, and if it is not demolished, it will really affect the aesthetics? In the end, a balanced plan was adopted: the old canopy was dismantled first, and then the new canopy with the same material, shape and color was installed by the construction party.
From "ground" to "mid-air", in the face of problems in all aspects inside and outside the building, the renovation team did not choose "one size fits all", but in the process of communication and adjustment plan again and again, the old building was transformed to make the owners more at ease and comfortable.
I've been here for more than 20 years. Before the renovation, almost every day the owner came to me to complain, but after the renovation, the most common thing the owner said to me was that now I live much more comfortably. Chen Gannian, property manager of Dongqing Building, said.
Long-term planning. Inject lasting vitality into the old high-rises.
Built in the 90s of the last century, the Dongqing Building is a typical composite old high-rise. Problems such as small service venues, few activity spaces, difficulties in elderly care and childcare, and lack of tripartite management are more prominent. Over the past 20 years, although the property has been changed several times, the residents' willingness to pay is not high, and the awareness of property management and service is relatively lacking.
Is it possible to bring in a property management company with stronger management capabilities through competitive bidding? However, there are many tenants in Dongqing Building, and the owner's payment habit has been formed, and the property fee is suddenly increased, and the willingness to accept it is relatively low for the owners who have just undergone the renovation of the building.
How to improve the integrated management and service of the building without making the owners pay more costs? The establishment of Dongqing Business Community has injected lasting vitality into the organic renewal of this old high-rise.
For example, in response to the problem of the lack of activity space for residents in the building, the Dongqing Business Community transformed the original Qingchun Movie World into a public activity space of about 2,000 square meters, providing sufficient leisure and social venues for residents and merchants.
For about 30% of the elderly residents over 60 years old in the building, Dongqing Business Community has launched nearly 10 activities since November 2023 to create more opportunities for residents to interact and participate in activities.
Merchants are also beneficiaries.
After the completion of the comprehensive renovation and upgrading project of Dongqing Building, some enterprises and merchants on the second floor to the fourth floor have a problem: the billboards that were originally hung on the façade should be hung in the first place after the renovation?
Since the renovation, billboards can no longer be hung on the façade of the second and third floors, and our customer traffic has dropped significantly. The relevant person in charge of a hotel said.
After understanding the pain points and difficulties of the upstairs merchants, the staff of Dongqing Business Community quickly communicated with the street and coordinated with the relevant functional departments in the jurisdiction, and finally the street and the community implemented the unified application for façade advertising to the functional departments, and the plan was handed over to the business committee for unified operation in the future, as the operating income of the Dongqing Business Community, so that all owners could benefit together.
The façade of the renovated commercial podium of Dongqing Building along the street.
The 'butterfly change' of an old high-rise has a lot of work content like advertising space, which can be or may not be available. The relevant person in charge of Changqing Street said that every time they receive a demand from a property owner, their first reaction is to consider whether the demand is reasonable, rather than how much work it will bring.
Looking at the whole country, in recent years, the exploration of promoting high-quality development through urban renewal and innovation has been carried out in many places. For example, a member of the Shanghai Municipal Committee of the Chinese People's Political Consultative Conference (CPPCC) recently proposed that the renewal of old commercial and office buildings in the core area of the central city can create a multi-functional "vertical city" vitality space through a flexible plot ratio balance allocation policy on the premise of retaining as much of the original building structure as possible.
In these explorations, the concept of "people-centeredness" is highlighted. As the "first floor" of Hangzhou's old high-rise organic renewal, the "butterfly change" process of Dongqing Building is also based on people. This not only finds a breakthrough point for the complex and cumbersome renovation and upgrading of the old high-rise building system, but also provides a reference sample and "Changqing experience" for the organic renewal of more old high-rise buildings in Hangzhou and the whole country in the next step.
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